A Ramp Agent is responsible for the safe and efficient handling of aircraft on the ground, including loading and unloading baggage, cargo, and mail, as well as guiding aircraft to and from gates. This role is critical to ensuring on-time departures and arrivals, directly impacting customer satisfaction and operational efficiency.
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What is a Ramp Agent?
A Ramp Agent is a ground operations professional who works at airports to facilitate the turnaround of aircraft between flights. They are part of the essential workforce that ensures the safety, security, and timeliness of airline operations. Ramp Agents work in dynamic environments, often outdoors and under time-sensitive conditions, to support the seamless flow of passengers, baggage, and cargo.
What does a Ramp Agent do?
Ramp Agents perform a variety of tasks to prepare aircraft for departure and handle arrivals. Key responsibilities include: operating ground support equipment such as baggage tugs and belt loaders; loading and unloading baggage, freight, and mail; communicating with flight crews and ground personnel via radio; directing aircraft to park at gates using hand signals; performing aircraft marshaling and pushback procedures; and conducting safety inspections of equipment and work areas. They also ensure compliance with weight and balance requirements and adhere to strict safety protocols to prevent accidents and injuries.
Job Overview
Ramp Agents are essential ground operations professionals responsible for the safe and efficient handling of aircraft, baggage, and cargo on the airport ramp. This role requires physical stamina, attention to safety protocols, and the ability to work effectively in a fast-paced, team-oriented environment to ensure on-time departures and arrivals.
Ramp Agent responsibilities include:
1. Safely marshal aircraft to and from gates using hand signals and guidance systems.
2. Operate ground service equipment (GSE) including baggage tugs, belt loaders, and aircraft pushback tractors.
3. Load and unload passenger baggage, cargo, and mail from aircraft cargo holds while ensuring proper weight distribution and security.
4. Perform aircraft cabin cleaning and lavatory servicing between flights.
5. Conduct pre- and post-flight inspections of equipment and report any mechanical issues.
6. Communicate effectively with flight crews, ground control, and other team members via radio.
7. Assist in de-icing operations during winter weather conditions.
1. High school diploma or GED equivalent.
2. Minimum 18 years of age with valid driver's license.
3. Ability to pass extensive background check and secure airport SIDA badge.
4. Capable of lifting 70+ pounds repeatedly and working in all weather conditions.
5. Availability to work flexible shifts, including nights, weekends, and holidays.
6. Basic computer literacy for tracking baggage and cargo systems.
Preferred Qualifications
1. 6+ months experience in aviation ground operations or similar physical labor role.
2. Previous experience operating ground support equipment (GSE).
3. Familiarity with FAA regulations and airport safety procedures.
4. Current certification in aircraft pushback operations or baggage handling systems.
5. Bilingual abilities in English and Spanish.
Bonus Skills
1. CDL (Commercial Driver's License) with air brake endorsement.
2. Certification in aircraft de-icing procedures and fluid handling.
3. Training in hazardous materials (HAZMAT) handling and documentation.
4. Experience with specific airline baggage routing systems (e.g., BRS, BagLink).
5. First Aid/CPR certification for emergency response readiness.
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