A Senior Account Manager is responsible for maintaining and expanding relationships with key enterprise clients while driving revenue growth through strategic account management. This role delivers exceptional value by serving as the primary business consultant who ensures client success and identifies new opportunities within existing accounts to maximize lifetime customer value.
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What is a Senior Account Manager?
A Senior Account Manager is an experienced professional who oversees strategic client relationships for an organization. This senior-level position typically requires 5+ years of account management experience and involves handling the company's most valuable or complex client portfolios. Unlike junior account managers, senior professionals operate with greater autonomy, make strategic decisions about account direction, and often mentor junior team members while serving as the escalation point for critical client issues.
What does a Senior Account Manager do?
Senior Account Managers develop and execute comprehensive account strategies to drive revenue growth and client satisfaction. They conduct regular business reviews with key stakeholders, identify expansion opportunities, negotiate contracts, and ensure the successful delivery of products or services. Additionally, they collaborate with internal teams including sales, marketing, and product development to advocate for client needs and provide valuable market feedback. Senior Account Managers also monitor account health metrics, manage risk mitigation strategies, and develop long-term relationship plans to maximize customer lifetime value.
Job Overview
Experienced Senior Account Manager responsible for managing and growing key client relationships, driving revenue growth, and ensuring client satisfaction. This role requires strategic thinking, exceptional communication skills, and proven ability to develop long-term partnerships with enterprise-level clients in the US market.
Senior Account Manager responsibilities include:
1. Develop and execute strategic account plans for key enterprise clients
2. Manage the full sales cycle from prospecting to contract negotiation and closure
3. Maintain and expand relationships with existing clients to achieve revenue targets
4. Conduct regular business reviews and present performance metrics to senior stakeholders
5. Collaborate with internal teams (marketing, product, support) to ensure client success
6. Identify upsell and cross-sell opportunities within existing accounts
7. Monitor market trends and competitor activities to maintain competitive advantage
8. Forecast and track key account metrics using CRM tools (Salesforce, HubSpot)
1. 5+ years of B2B account management or sales experience
2. Proven track record of meeting or exceeding $1M+ annual revenue targets
3. Experience managing enterprise-level accounts with complex sales cycles
4. Proficiency with CRM software (Salesforce preferred)
5. Excellent negotiation and presentation skills
6. Bachelor's degree in Business, Marketing or related field
7. Ability to travel up to 30% within the US
Preferred Qualifications
1. Experience in SaaS or technology industry
2. Master's degree in Business Administration
3. Existing portfolio of enterprise clients in Fortune 500 companies
4. Experience with MEDDIC or other complex sales methodologies
5. Background in consultative selling approach
6. Industry-specific certifications (e.g., CSP, CPM)
Bonus Skills
1. Multilingual capabilities (Spanish preferred)
2. Advanced data analysis and reporting skills
3. Experience with marketing automation tools
4. Strong network within specific vertical markets
5. Public speaking or industry conference experience
6. Knowledge of advanced sales technologies (Gong, Outreach, SalesLoft)
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