A Salesforce Administrator is responsible for managing and optimizing the Salesforce platform to support business operations, ensuring the system meets organizational needs and drives efficiency. This role is crucial for maximizing the return on investment in Salesforce by maintaining system integrity, enhancing user adoption, and enabling data-driven decision-making.
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What is a Salesforce Administrator?
A Salesforce Administrator is a technical professional who specializes in configuring, maintaining, and supporting the Salesforce CRM platform within an organization. They act as the bridge between business stakeholders and the Salesforce system, ensuring it aligns with company processes and goals. Administrators are experts in Salesforce functionality, security, and customization, and they play a key role in training users, troubleshooting issues, and implementing best practices to keep the platform running smoothly and effectively.
What does a Salesforce Administrator do?
Salesforce Administrators perform a variety of tasks to manage and optimize the Salesforce environment. Their responsibilities include configuring custom objects, fields, and page layouts to meet business requirements; managing user profiles, roles, and permissions to ensure data security; creating and automating workflows, processes, and reports to improve efficiency; providing user training and support to enhance adoption and productivity; and regularly updating and maintaining the system to ensure compliance and performance. They also collaborate with developers and other IT teams for advanced customizations and integrations.
Job Overview
We are seeking a skilled Salesforce Administrator to optimize our CRM platform and drive business efficiency. This role focuses on configuring, maintaining, and enhancing Salesforce to support sales, marketing, and customer service operations across our organization.
1. Manage user setup, profiles, roles, permissions, and security settings
2. Customize objects, fields, page layouts, record types, and validation rules
3. Develop and maintain automated workflows using Process Builder and Flow
4. Create and manage reports, dashboards, and analytics for business insights
5. Provide ongoing user support and training for 200+ Salesforce users
6. Implement data quality best practices and perform regular data cleansing
7. Collaborate with stakeholders to gather requirements and implement solutions
8. Manage Salesforce integrations with third-party applications and systems
1. Salesforce Administrator Certification (current)
2. 3+ years hands-on Salesforce administration experience
3. Proficiency in Salesforce Security model and sharing rules
4. Strong experience with Reports and Dashboard creation
5. Expertise in data management and data quality tools
6. Experience with Salesforce Lightning Experience
7. Excellent problem-solving and analytical skills
8. US work authorization and ability to work Eastern Time Zone hours
Preferred Qualifications
1. Salesforce Advanced Administrator Certification
2. Experience with Sales Cloud and Service Cloud implementations
3. Knowledge of CPQ (Configure Price Quote) functionality
4. Experience in financial services or technology industry
5. Bachelor's degree in Computer Science or related field
6. Experience with Salesforce Mobile App configuration
7. Previous experience in a multi-team Salesforce environment
8. Understanding of basic Salesforce development concepts
Bonus Skills
1. Salesforce Platform App Builder Certification
2. Experience with Einstein Analytics or Tableau CRM
3. Knowledge of Apex and Visualforce development
4. Experience with Salesforce integration tools (MuleSoft, etc.)
5. Familiarity with Agile/Scrum methodologies
6. Experience with change management and release processes
7. Previous experience mentoring junior administrators
8. Multi-org management experience
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