A Sales Support Specialist provides critical administrative and operational assistance to sales teams, ensuring smooth sales processes and enhanced customer satisfaction. This role is vital for maintaining sales efficiency, optimizing customer relationships, and driving revenue growth by handling backend tasks that enable sales representatives to focus on closing deals.
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What is a Sales Support Specialist?
A Sales Support Specialist is a professional who assists sales teams by managing administrative tasks, coordinating sales activities, and providing logistical support to ensure the sales process runs efficiently. They act as a bridge between the sales department, customers, and other internal teams, handling everything from order processing to customer inquiries. This role requires strong organizational skills, attention to detail, and excellent communication abilities to support sales goals and maintain customer satisfaction.
What does a Sales Support Specialist do?
A Sales Support Specialist performs a variety of tasks to aid the sales team, including processing orders and contracts, managing customer databases, preparing sales reports, and responding to customer inquiries. They also coordinate with other departments, such as marketing or logistics, to ensure timely delivery of products or services. Additionally, they may assist in creating sales presentations, handling post-sale follow-ups, and resolving customer issues to maintain positive relationships and support revenue generation.
Job Overview
The Sales Support Specialist provides critical operational and administrative support to the sales team, ensuring smooth sales processes and exceptional customer service. This role acts as a key liaison between sales, customers, and internal departments to facilitate order processing, resolve inquiries, and maintain accurate sales data, ultimately contributing to revenue growth and customer satisfaction.
Sales Support Specialist responsibilities include:
1. Process sales orders, quotes, and contracts accurately and efficiently in the CRM (e.g., Salesforce, HubSpot).
2. Serve as the primary point of contact for customer inquiries regarding order status, product availability, and basic technical questions.
3. Coordinate with logistics and operations teams to ensure timely order fulfillment and delivery.
4. Maintain and update customer records, sales databases, and documentation with high accuracy.
5. Prepare and distribute sales reports, performance metrics, and pipeline analyses to support strategic decisions.
6. Assist in the preparation of sales presentations, proposals, and marketing materials.
7. Manage RMA (Return Merchandise Authorization) processes and handle basic customer complaint resolution.
8. Support the sales team with scheduling meetings, managing calendars, and organizing client events.
1. Minimum of 2+ years of experience in sales support, customer service, or administrative role within a US-based company.
2. Proven proficiency with CRM software (e.g., Salesforce, Microsoft Dynamics) and Microsoft Office Suite (Excel, Word, PowerPoint).
3. Excellent verbal and written communication skills with the ability to interact professionally with customers and internal teams.
4. Strong organizational skills with demonstrated ability to manage multiple tasks and priorities in a fast-paced environment.
5. High school diploma or equivalent required.
Preferred Qualifications
1. Associate's or Bachelor's degree in Business Administration, Marketing, or related field.
2. Experience in B2B sales support environments.
3. Knowledge of order management systems and basic understanding of sales cycles.
4. Previous experience generating sales reports and analyzing data to identify trends.
Bonus Skills
1. Advanced Excel skills (pivot tables, VLOOKUP, data analysis).
2. Familiarity with CPQ (Configure, Price, Quote) software.
3. Basic understanding of accounting principles related to invoicing and purchase orders.
4. Bilingual abilities (Spanish/English) to support diverse customer base.
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