Inside Sales Manager job description

What is a Inside Sales Manager?

An Inside Sales Manager is a leadership role responsible for overseeing a team of sales professionals who sell products or services remotely. Unlike outside sales managers who manage field representatives, Inside Sales Managers focus on driving revenue through phone, email, video conferencing, and digital channels. They develop sales strategies, set performance metrics, and implement processes to optimize inside sales operations. This position requires a unique blend of sales expertise, team leadership, and data analysis skills to effectively manage a remote sales force and achieve aggressive revenue targets.

What does a Inside Sales Manager do?

Inside Sales Managers perform several key functions. They recruit, train, and mentor inside sales representatives, providing ongoing coaching to improve performance. They develop and implement sales strategies and processes tailored to remote selling environments. They set individual and team sales targets, then monitor performance through CRM systems and sales metrics. They analyze sales data to identify trends, optimize sales approaches, and forecast future performance. They collaborate with marketing teams to develop effective lead generation campaigns and qualify incoming leads. They also handle escalated customer issues and maintain key customer relationships, ensuring customer satisfaction and retention.

Job Overview

The Inside Sales Manager will lead and develop our inside sales team to drive revenue growth through strategic phone and digital selling initiatives. This role requires a results-oriented leader who can optimize sales processes, implement effective training programs, and exceed quarterly sales targets in a fast-paced B2B environment.

Inside Sales Manager responsibilities include:

Must-Have Requirements

Preferred Qualifications

Bonus Skills