Account Officer job description

An Account Officer is a financial professional responsible for managing client accounts and ensuring the accuracy of financial transactions, directly contributing to the company's financial integrity and client satisfaction.

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What is a Account Officer?

An Account Officer is a key financial role within banking institutions or corporate finance departments, specializing in managing and overseeing client accounts. This position serves as the primary point of contact for account-related matters, ensuring compliance with financial regulations and maintaining accurate financial records. Account Officers play a critical role in building client relationships and supporting the organization's financial operations through meticulous account management and financial analysis.

What does a Account Officer do?

Account Officers perform a variety of financial and client-facing duties to maintain and manage accounts effectively. Their responsibilities include processing financial transactions, reconciling account discrepancies, and preparing regular financial reports. They communicate directly with clients to address inquiries, provide account updates, and resolve any issues related to account management. Additionally, Account Officers monitor account activity for compliance with internal policies and regulatory requirements, assist in financial audits, and collaborate with other departments to ensure accurate financial data and client satisfaction. They may also support the development of account management strategies to enhance client retention and financial performance.

Job Overview

The Account Officer will manage and grow a portfolio of client accounts, serving as the primary point of contact for customer inquiries, issue resolution, and relationship management. This role requires a professional who can maintain strong client relationships while identifying opportunities for account growth and cross-selling financial products and services.

Account Officer responsibilities include:

1. Manage a portfolio of 50+ client accounts with varying complexity levels 2. Serve as primary liaison for client inquiries, service requests, and problem resolution 3. Conduct regular account reviews to identify growth opportunities and cross-selling potential 4. Process account transactions, updates, and maintenance requests accurately 5. Monitor account activity for suspicious transactions and comply with AML regulations 6. Prepare and present account performance reports to management quarterly 7. Collaborate with internal teams (sales, risk, operations) to ensure client satisfaction 8. Maintain detailed client records in CRM systems with all interactions documented
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Must-Have Requirements

1. Bachelor's degree in Finance, Business Administration, or related field 2. 2+ years of experience in account management, banking, or financial services 3. Proven track record of maintaining and growing client relationships 4. Strong understanding of banking products and financial regulations 5. Excellent communication and interpersonal skills 6. Proficiency with CRM software and Microsoft Office Suite 7. Ability to pass background check and credit review 8. Knowledge of anti-money laundering (AML) and Know Your Customer (KYC) requirements

Preferred Qualifications

1. Experience with commercial banking accounts or high-net-worth clients 2. Familiarity with banking software platforms (Fiserv, Jack Henry, or similar) 3. Previous experience in cross-selling financial products and services 4. Certified Account Manager (CAM) or similar professional certification 5. Bilingual capabilities (Spanish preferred in many US markets) 6. Experience working with regulatory compliance requirements in financial institutions

Bonus Skills

1. Series 6 or Series 7 FINRA certification 2. Experience with digital banking platforms and mobile banking services 3. Advanced data analysis skills using Excel or BI tools 4. Knowledge of commercial lending principles and credit analysis 5. Experience handling escalations and complex client situations 6. Background in risk assessment and fraud detection protocols

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