Account Manager job description

An Account Manager is responsible for maintaining and expanding relationships with key clients, serving as their primary point of contact and strategic advisor. This role is crucial for driving revenue growth, ensuring client satisfaction, and maximizing customer lifetime value through proactive relationship management.

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What is a Account Manager?

An Account Manager is a professional who oversees a company's relationships with its existing clients. They serve as the main liaison between the organization and its customers, focusing on understanding client needs, addressing concerns, and identifying opportunities for growth. Account Managers work to strengthen client loyalty, ensure satisfaction with products or services, and ultimately drive revenue retention and expansion through strategic account management.

What does a Account Manager do?

Account Managers maintain regular communication with clients through meetings, calls, and emails to understand their evolving needs and business objectives. They develop account growth strategies, identify upsell and cross-sell opportunities, and coordinate with internal teams to ensure client requirements are met. Additionally, they handle contract renewals, resolve issues promptly, monitor account health metrics, and prepare regular performance reports to demonstrate value to both the client and their organization.

Job Overview

We are seeking a dynamic Account Manager to drive client relationships and revenue growth for our portfolio of accounts. The ideal candidate will serve as the primary point of contact for clients, ensuring exceptional service delivery while identifying opportunities for account expansion and upselling. This role requires a strategic thinker with strong business acumen who can maintain client satisfaction and contribute to our company's market presence in the US region.

Account Manager responsibilities include:

1. Develop and maintain strong, long-lasting client relationships with key accounts 2. Serve as the main point of contact for client communications and issue resolution 3. Identify growth opportunities within existing accounts and achieve sales targets 4. Collaborate with internal teams to ensure timely and successful delivery of solutions 5. Prepare regular reports on account status, including sales forecasts and performance metrics 6. Negotiate contracts and agreements to maximize profitability 7. Conduct regular business reviews with clients to assess satisfaction and identify needs 8. Monitor market trends and competitor activities to inform account strategy
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Must-Have Requirements

1. Bachelor's degree in Business Administration, Marketing or related field 2. 3+ years of proven experience as an Account Manager or relevant role 3. Demonstrated ability to communicate, present and influence key stakeholders 4. Proven ability to drive the sales process from plan to close 5. Strong experience with CRM software (Salesforce, HubSpot) and MS Office 6. Excellent listening, negotiation and presentation abilities 7. Solid organizational skills including attention to detail and multitasking 8. Valid US work authorization

Preferred Qualifications

1. Experience in SaaS, technology or professional services industries 2. Master's degree in Business or related field 3. Experience working with enterprise-level accounts 4. Knowledge of sales performance metrics and KPIs 5. Background in consultative selling approaches 6. Existing network of potential clients in relevant industries 7. Experience with contract negotiation and management 8. Previous remote work experience with distributed teams

Bonus Skills

1. Certified Professional in Customer Relationship Management (CPCRM) 2. Proficiency in additional CRM platforms beyond standard requirements 3. Multilingual capabilities (Spanish particularly valuable in US market) 4. Experience with marketing automation tools 5. Background in data analysis and sales forecasting techniques 6. Knowledge of industry-specific compliance requirements 7. Experience managing accounts with $1M+ annual revenue 8. Active participation in relevant professional associations

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