An Account Management Manager is responsible for leading a team of account managers to nurture and grow client relationships, ensuring customer satisfaction and retention. This role is vital for driving revenue growth and maintaining the company's reputation for excellent client service.
Hiring for this role?
POST THIS JOB FOR FREE
Find more suitable candidates for this role ?
TRY FOR FREE
What is a Account Management Manager?
An Account Management Manager is a leadership role within sales or customer success departments, overseeing a team of account managers who handle key client accounts. This position focuses on developing long-term client relationships, identifying growth opportunities, and ensuring client needs are met through strategic account planning and team guidance. The manager serves as both a team leader and a strategic partner to clients, working to maximize account value and drive business growth.
What does a Account Management Manager do?
An Account Management Manager leads and mentors a team of account managers, setting performance goals and providing coaching to ensure client satisfaction and retention. They develop and implement account strategies to identify upsell and cross-sell opportunities, resolve escalated client issues, and collaborate with internal teams like sales, marketing, and product development to align client needs with company offerings. Additionally, they analyze account data to track performance metrics, forecast revenue, and report on team progress to senior management.
Job Overview
The Account Management Manager will lead our client relationship strategy and drive revenue growth through exceptional account management practices. This role requires developing long-term partnerships with key clients, identifying expansion opportunities, and ensuring client satisfaction across all touchpoints. The ideal candidate will oversee a portfolio of strategic accounts while mentoring a team of account managers to achieve retention and growth targets.
1. Develop and execute strategic account plans for key client portfolios
2. Lead quarterly business reviews and strategic planning sessions with top-tier clients
3. Manage contract negotiations and renewal processes for assigned accounts
4. Identify cross-selling and upselling opportunities within existing accounts
5. Monitor client health metrics and implement retention strategies
6. Collaborate with sales, marketing, and product teams to address client needs
7. Build and maintain C-level relationships with strategic accounts
8. Analyze market trends and client feedback to inform product development
9. Manage account P&L and achieve revenue targets
10. Resolve escalated client issues and ensure customer satisfaction
1. Bachelor's degree in Business Administration, Marketing, or related field
2. 7+ years of account management experience with 3+ years in leadership role
3. Proven track record of managing $5M+ client portfolios
4. Experience with CRM systems (Salesforce, HubSpot) and account planning tools
5. Demonstrated success in achieving 95%+ client retention rates
6. Strong contract negotiation and financial acumen
7. Excellent presentation and communication skills
8. Ability to travel up to 30% for client meetings
9. Experience developing and mentoring account management teams
10. Proficiency in data analysis and performance metrics reporting
Preferred Qualifications
1. MBA or advanced degree in business-related field
2. Experience in SaaS or technology industry account management
3. Background in managing enterprise-level accounts with complex sales cycles
4. Certification in strategic account management (SAMA, ASP)
5. Experience with account-based marketing strategies
6. Knowledge of customer success platforms (Gainsight, Totango)
7. Background in consultative selling methodologies
8. Experience working with Fortune 500 companies
9. Multilingual capabilities for international accounts
10. Previous experience in scaling account management functions
Bonus Skills
1. Expertise in customer journey mapping and experience design
2. Proficiency in data visualization tools (Tableau, Power BI)
3. Certification in project management (PMP, Agile)
4. Experience with mediation and conflict resolution techniques
5. Knowledge of international business practices and cultural nuances
6. Background in implementing customer success metrics and KPIs
7. Experience with enterprise software implementation processes
8. Proficiency in advanced Excel modeling and forecasting
9. Familiarity with compliance requirements in regulated industries
10. Previous experience in turnaround situations with at-risk accounts
Real-time search for over 900 million precise talents globally, covering more than 200 countries and regions.
All categories
Ready to Hire?
Real-time search for over 900 million precise talents globally, covering more than 200 countries and regions.
Are you ready to innovate your recruitment process?
Join thousands of leading companies and experience the next generation of intelligent recruitment
No credit card required ｜ 7-day full-featured trial ｜ Dedicated customer support
Frequently Asked Questions
Your questions, answered
Everything you need to know about TalentSeek and how itcan transform your hiring process.
What is TalentSeek
TalentSeek is an AI-powered global recruitment platform designed to make hiring talent worldwide faster, smarter, and more affordable. Powered by advanced AI Agents, TalentSeek helps companies effortlessly connect with top professionals across borders — breaking human network limits and reducing hiring costs. Start hiring globally with ease. One platform, endless talent.
Who can use TalentSeek ?
TalentSeek is built for recruiters. If you are searching for Global Talent or hard-to-find talent, TalentSeek is a fit for you. We work with companies ranging from Fortune 500 to boutique recruiting agencies — and hopefully, you too.
What distinguishes TalentSeek from other recruitment tools?
TalentSeek is an AI-driven global recruitment platform that enables real-time searching of over 900 million job seekers across more than 200 countries and regions. This platform empowers companies to effortlessly connect with top professionals beyond borders, breaking the limitations of personal networks and reducing hiring costs.
Does TalentSeek have access to global candidate data?
Yes. TalentSeek has 900 million profiles across the globe from dozens of data sources. Covers over 200 countries and regions worldwide.We continue to add region-specific sources to enhance global coverage.
Is there a free trial available for TalentSeek?
Yes. To get started, use the "Start for Free" button to open the platform. Then, sign up or log in to access your account.
