An Account Coordinator serves as the primary support for account management teams, handling day-to-day client communications and administrative tasks to ensure seamless service delivery. This role is vital for maintaining strong client relationships and operational efficiency, directly contributing to client retention and satisfaction.
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What is a Account Coordinator?
An Account Coordinator is an entry-level professional in advertising, marketing, or public relations agencies who supports account executives and managers in managing client accounts. They act as a liaison between the agency and clients, ensuring that projects stay on track and communication flows smoothly. This position is crucial for building foundational client management skills and understanding the dynamics of client-agency relationships.
What does a Account Coordinator do?
Account Coordinators assist in the development and execution of client campaigns by coordinating timelines, preparing reports, and tracking project progress. They handle administrative duties such as scheduling meetings, documenting client requests, and maintaining account records. Additionally, they collaborate with internal teams like creative, media, and strategy to ensure client deliverables are met on time and within budget. Their role is essential for maintaining organized account operations and supporting overall client satisfaction.
Job Overview
An Account Coordinator serves as the primary support for account management teams, facilitating client communication, project coordination, and administrative tasks. This entry-level position is ideal for detail-oriented professionals seeking to build a career in client services, marketing, or advertising by ensuring seamless execution of client deliverables and maintaining strong client relationships.
Account Coordinator responsibilities include:
1. Assist account managers in daily client communication and project coordination
2. Prepare and distribute meeting agendas, contact reports, and status documents
3. Monitor project timelines and ensure deliverables meet client expectations
4. Maintain client files, campaign materials, and documentation databases
5. Coordinate internal team communications and resource allocation
6. Track project budgets and process client billing documentation
7. Conduct market research and competitive analysis for client presentations
8. Facilitate client feedback collection and satisfaction surveys
1. Bachelor's degree in Business, Marketing, Communications or related field
2. 1-2 years of professional experience in client-facing role or internship
3. Exceptional written and verbal communication skills
4. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
5. Strong organizational and time management abilities
6. Basic understanding of marketing principles and client service protocols
7. Ability to multitask and prioritize in fast-paced environment
8. Legal authorization to work in the United States
Preferred Qualifications
1. Experience with CRM platforms (Salesforce, HubSpot)
2. Previous agency experience or marketing internship
3. Familiarity with project management tools (Asana, Trello, Basecamp)
4. Knowledge of digital marketing concepts and social media platforms
5. Experience with basic data analysis and reporting
6. Bachelor's degree from accredited U.S. institution
7. Experience in specific industry verticals (technology, healthcare, retail)
Bonus Skills
1. Proficiency in additional languages (Spanish preferred)
2. Google Analytics or social media analytics certification
3. Experience with email marketing platforms (Mailchimp, Constant Contact)
4. Basic graphic design skills (Canva, Adobe Creative Suite)
5. Knowledge of SEO/SEM principles
6. Previous client portfolio management experience
7. Event coordination or trade show experience
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