A Fulfillment professional is responsible for managing the end-to-end order processing and delivery operations, ensuring timely and accurate shipment of products to customers. This role is critical for maintaining customer satisfaction, optimizing supply chain efficiency, and driving repeat business through reliable service.
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What is a Fulfillment?
A Fulfillment role refers to a position within logistics and supply chain management that focuses on completing customer orders from the point of sale to delivery. It encompasses activities such as inventory management, order processing, packaging, shipping, and handling returns. In modern e-commerce and retail environments, fulfillment professionals work to streamline operations, reduce errors, and enhance the overall customer experience. They often collaborate with warehouses, carriers, and customer service teams to ensure seamless execution. The role is vital for businesses aiming to meet customer expectations for speed and accuracy in delivery, which directly impacts brand reputation and loyalty.
What does a Fulfillment do?
A Fulfillment professional manages daily operations related to order fulfillment, including receiving orders, picking and packing products, coordinating with shipping carriers, and updating order statuses in systems. They monitor inventory levels to prevent stockouts or overstock situations, process returns and exchanges efficiently, and troubleshoot any issues that arise during shipping or delivery. Additionally, they analyze fulfillment data to identify trends, improve processes, and reduce costs. By ensuring orders are fulfilled accurately and on time, they help maintain high customer satisfaction and support the company's operational goals. In some cases, they may also handle customer inquiries related to orders and provide tracking information.
Job Overview
We are seeking a detail-oriented Fulfillment Specialist to manage our end-to-end order processing and distribution operations. This role is critical for ensuring accurate and timely delivery of products to customers across the United States, maintaining inventory accuracy, and optimizing warehouse efficiency. The ideal candidate will thrive in a fast-paced environment and contribute to our commitment to exceptional customer satisfaction.
Fulfillment responsibilities include:
1. Process and fulfill customer orders accurately through our WMS (Warehouse Management System)
2. Manage inventory control, including receiving, stocking, and cycle counting
3. Prepare shipments using appropriate packaging materials for various carriers (UPS, FedEx, USPS)
4. Coordinate with transportation partners to ensure on-time deliveries and resolve shipping issues
5. Maintain clean and organized warehouse environment following safety protocols
6. Process returns and exchanges according to company policies
7. Generate daily fulfillment reports and maintain accurate records
8. Collaborate with customer service team to address order-related inquiries
1. High school diploma or equivalent
2. 2+ years of experience in fulfillment, warehouse, or logistics operations
3. Proficiency with warehouse management systems and inventory software
4. Ability to lift 50+ pounds and stand for extended periods
5. Strong attention to detail and accuracy in order processing
6. Basic computer skills including Microsoft Office and email
7. Valid driver's license and reliable transportation
8. Availability to work flexible hours, including occasional weekends
Preferred Qualifications
1. Experience with e-commerce fulfillment operations
2. Knowledge of shipping regulations and domestic transportation networks
3. Forklift certification or experience with material handling equipment
4. Associate's degree in logistics, supply chain management, or related field
5. Experience with ERP systems such as SAP or Oracle
6. Background in retail or consumer goods distribution
7. Quality control inspection experience
8. Multi-shift availability and overtime flexibility
Bonus Skills
1. Bilingual skills (Spanish/English)
2. Hazardous materials handling certification
3. Experience with international shipping and customs documentation
4. Lean Six Sigma or continuous improvement training
5. Inventory forecasting experience
6. Temperature-controlled storage experience
7. Project management skills for warehouse optimization
8. Previous experience in achieving 99%+ order accuracy rates
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