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Telecommunications Specialist job description
A Telecommunications Specialist designs, implements, and maintains voice, data, and video communication systems to ensure seamless connectivity across organizations. They play a critical role in optimizing network performance and ensuring reliable communication infrastructure that supports business operations and growth.
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What is a Telecommunications Specialist?
A Telecommunications Specialist is a technical professional responsible for managing an organization's communication systems, including phone networks, internet connectivity, video conferencing, and data transmission infrastructure. They ensure that all telecommunication technologies function efficiently, securely, and align with the company's operational needs. This role requires expertise in network protocols, hardware configuration, and troubleshooting to maintain high-quality communication services.
What does a Telecommunications Specialist do?
Telecommunications Specialists design, install, and maintain telecommunication systems such as VoIP, LAN/WAN, and wireless networks. They monitor network performance, troubleshoot issues, and implement security measures to protect data integrity. Additionally, they collaborate with vendors, manage system upgrades, and provide technical support to end-users. Their work ensures uninterrupted communication, supports day-to-day operations, and enables scalable infrastructure for future technological advancements.
Job Overview
A Telecommunications Specialist designs, implements, and maintains voice, data, and video communication systems. This role is critical for ensuring seamless connectivity and network reliability across an organization, supporting everything from daily operations to critical business functions. The specialist troubleshoots complex network issues, optimizes system performance, and stays current with evolving telecommunications technologies and security protocols.
1. Design, install, configure, and maintain telecommunications systems, including VoIP, PBX, and unified communications platforms.
2. Monitor network performance, analyze traffic patterns, and implement solutions to optimize bandwidth and minimize latency.
3. Diagnose and resolve complex voice and data network issues, providing Tier 2/3 support and minimizing downtime.
4. Implement and manage network security measures, including firewalls, VPNs, and intrusion detection systems for telecommunications infrastructure.
5. Collaborate with ISPs and vendors to provision circuits, manage service level agreements (SLAs), and troubleshoot carrier-related issues.
6. Create and maintain detailed network documentation, including topology maps, configuration details, and operational procedures.
7. Plan and execute telecommunications system upgrades and migrations with minimal disruption to business operations.
1. Bachelor's degree in Telecommunications, Network Engineering, Computer Science, or a related technical field.
2. Minimum 3-5 years of hands-on experience designing, implementing, and troubleshooting complex telecommunications systems.
3. Proven expertise with VoIP protocols (SIP, RTP, SCCP) and experience with major PBX/UC platforms (e.g., Cisco CUCM, Avaya, Mitel).
4. Strong knowledge of LAN/WAN technologies, including TCP/IP, QoS, MPLS, VLANs, and Ethernet.
5. Industry-standard certifications such as CompTIA Network+, CCNA Voice/Collaboration, or equivalent.
6. Experience with network monitoring and diagnostic tools (e.g., Wireshark, SolarWinds, PRTG).
7. Ability to create detailed technical documentation and network diagrams.
Preferred Qualifications
1. Experience with cloud-based telecommunications solutions like Microsoft Teams Phone System, RingCentral, or Zoom Phone.
2. Knowledge of session border controllers (SBCs) and experience ensuring secure VoIP connectivity.
3. Familiarity with telecommunications regulations and standards in the United States (e.g., FCC rules, CALEA).
4. Previous experience in a large enterprise environment supporting 1000+ endpoints.
5. Project management experience leading telecommunications upgrade or migration projects.
Bonus Skills
1. Scripting or automation skills (e.g., Python, PowerShell) for streamlining telecom provisioning and management tasks.
2. Experience with wireless communication technologies, including 5G, LTE, and Wi-Fi 6.
3. Knowledge of fiber optic technology, DWDM, and other advanced transport systems.
4. Experience with contact center technologies (e.g., Cisco UCCE, Genesys) and IVR systems.
5. Security certifications such as CompTIA Security+ or Certified Information Systems Security Professional (CISSP).
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