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Quality Analyst job description
A Quality Analyst is a professional responsible for ensuring that products, services, and processes meet established quality standards through systematic testing and evaluation. This role is critical to organizations as it directly impacts customer satisfaction, reduces operational costs associated with defects, and helps maintain the company's reputation for delivering reliable and high-quality offerings.
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What is a Quality Analyst?
A Quality Analyst, often referred to as a QA Analyst, is a specialized professional who focuses on identifying defects, inconsistencies, and areas for improvement in products, software, or processes. They work within various industries, including technology, manufacturing, and healthcare, to ensure that deliverables meet both internal standards and external regulatory requirements. Quality Analysts use a combination of manual and automated testing methods, along with analytical tools, to assess quality and provide data-driven insights for continuous improvement. Their expertise helps organizations minimize risks, enhance user experience, and maintain compliance with industry standards.
What does a Quality Analyst do?
Quality Analysts perform a range of duties to uphold and improve quality standards. They design and execute test plans, create test cases, and document defects using tools like JIRA or TestRail. They collaborate with development teams to reproduce issues, verify fixes, and ensure resolutions align with quality benchmarks. Additionally, they analyze test results, generate detailed reports on quality metrics, and recommend process improvements to prevent future defects. In agile environments, they participate in sprint planning and retrospectives to integrate quality assurance throughout the development lifecycle. Their proactive approach ensures that products are thoroughly vetted before release, reducing post-launch issues and supporting business objectives.
Job Overview
We are seeking a meticulous Quality Analyst to ensure our products and services meet established quality standards and exceed customer expectations. The ideal candidate will be responsible for developing and implementing quality control processes, conducting thorough testing, and identifying areas for improvement to maintain our commitment to excellence in the US market.
Quality Analyst responsibilities include:
1. Develop and execute comprehensive test plans and test cases for software applications and systems
2. Perform functional, regression, integration, and user acceptance testing across multiple platforms
3. Identify, document, and track defects using JIRA or similar bug tracking systems
4. Collaborate with development teams to reproduce issues and verify fixes
5. Conduct root cause analysis of quality issues and implement corrective actions
6. Create and maintain quality documentation including test strategies, reports, and metrics
7. Participate in Agile/Scrum ceremonies including sprint planning, daily stand-ups, and retrospectives
8. Perform API testing using Postman or similar tools to validate backend services
9. Conduct cross-browser and cross-device compatibility testing for web applications
10. Monitor production systems for quality issues and performance metrics
1. Bachelor's degree in Computer Science, Engineering, or related field
2. 3+ years of experience in quality assurance or software testing roles
3. Proficiency in manual testing methodologies and techniques
4. Experience with test management tools such as JIRA, TestRail, or Quality Center
5. Strong understanding of SDLC and STLC processes
6. Experience with SQL for database validation and data integrity testing
7. Knowledge of API testing principles and tools
8. Excellent analytical and problem-solving skills
9. Strong attention to detail and documentation skills
10. US work authorization and ability to work in Eastern Time Zone
Preferred Qualifications
1. ISTQB or similar quality assurance certification
2. Experience with automated testing tools such as Selenium, Cypress, or Playwright
3. Knowledge of programming languages like Java, Python, or JavaScript
4. Experience with performance testing tools like JMeter or LoadRunner
5. Background in testing cloud-based applications (AWS, Azure, or GCP)
6. Experience with CI/CD pipelines and DevOps practices
7. Knowledge of security testing principles and methodologies
8. Experience in Agile/Scrum environments with tools like Azure DevOps
9. Understanding of accessibility standards (WCAG) for web applications
10. Previous experience in regulated industries (healthcare, finance, or government)
Bonus Skills
1. Experience with test automation framework development
2. Knowledge of containerization technologies (Docker, Kubernetes)
3. Performance testing and optimization experience
4. Security testing certifications (CEH, OSCP, or similar)
5. Mobile application testing expertise (iOS/Android)
6. Experience with AI/ML testing methodologies
7. Knowledge of compliance standards (HIPAA, PCI DSS, SOC 2)
8. Leadership experience in mentoring junior QA team members
9. Experience with behavior-driven development (BDD) frameworks like Cucumber
10. Proficiency in data analytics and quality metrics reporting
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