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Junior Professional Services Engineer job description
A Junior Professional Services Engineer implements and customizes technical solutions for clients, ensuring successful adoption of company products. This role is crucial for driving customer satisfaction and retention by providing hands-on technical expertise during the implementation phase.
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What is a Junior Professional Services Engineer?
A Junior Professional Services Engineer is an entry-level technical role focused on assisting with the implementation, configuration, and customization of software or hardware solutions for clients. This position serves as a bridge between the company's products and the customer's specific needs, working under the guidance of senior engineers to deliver tailored solutions that meet client requirements. They help ensure that deployments are successful, which directly contributes to customer satisfaction and long-term business relationships.
What does a Junior Professional Services Engineer do?
A Junior Professional Services Engineer assists in deploying and configuring software or hardware solutions according to client specifications. They work closely with senior team members to troubleshoot technical issues, provide basic training to end-users, and document implementation processes. Additionally, they may collaborate with cross-functional teams, such as sales or support, to gather client feedback and identify opportunities for product improvement. Their day-to-day tasks include testing configurations, updating project documentation, and ensuring that deliverables align with client expectations and project timelines.
Job Overview
Entry-level role for technical professionals to implement and configure software solutions for clients, providing technical support and ensuring successful product adoption. This position serves as the bridge between our technology and client success, focusing on North American market requirements and support protocols.
Junior Professional Services Engineer responsibilities include:
1. Assist in software implementation and configuration for client projects
2. Provide technical support and troubleshooting for client issues
3. Collaborate with senior engineers to deliver customized solutions
4. Document client requirements and technical specifications
5. Conduct basic training sessions for end-users
6. Monitor system performance and provide maintenance support
7. Participate in client meetings and gather feedback
8. Follow established implementation methodologies and best practices
1. Bachelor's degree in Computer Science, Engineering or related field
2. 0-2 years of experience in technical support or implementation role
3. Basic understanding of software development lifecycle
4. Familiarity with SQL and database concepts
5. Strong problem-solving and analytical skills
6. Excellent communication and client-facing abilities
7. Ability to work in fast-paced environment and manage multiple tasks
8. US work authorization and ability to support EST/PST time zones
Preferred Qualifications
1. Experience with cloud platforms (AWS, Azure, or GCP)
2. Knowledge of REST APIs and web services
3. Previous internship in professional services or technical consulting
4. Understanding of networking concepts and protocols
5. Exposure to scripting languages (Python, JavaScript, or PowerShell)
6. Familiarity with ticketing systems (JIRA, ServiceNow, or Zendesk)
7. Basic project management understanding
8. Industry-specific certifications (depending on software domain)
Bonus Skills
1. Multilingual capabilities (Spanish for US market support)
2. Experience with specific integration tools (MuleSoft, Dell Boomi)
3. Knowledge of security protocols and compliance standards
4. Previous customer success or account management exposure
5. Familiarity with monitoring tools (Datadog, New Relic, Splunk)
6. Understanding of DevOps practices and CI/CD pipelines
7. Experience with containerization technologies (Docker, Kubernetes)
8. Industry-specific domain knowledge (Healthcare, Finance, Retail)
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