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Junior IT Administrator job description
A Junior IT Administrator provides essential technical support and maintenance for an organization's computer systems and networks, ensuring smooth daily operations by troubleshooting issues, managing user accounts, and maintaining hardware and software. This role is vital for minimizing downtime, enhancing productivity, and supporting the overall IT infrastructure, making it a key contributor to operational efficiency and business continuity.
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What is a Junior IT Administrator?
A Junior IT Administrator is an entry-level professional responsible for assisting in the management and maintenance of an organization's IT systems. They work under the supervision of senior IT staff to ensure that computer networks, hardware, and software function efficiently. This role involves handling technical support requests, performing routine system checks, and helping with IT projects. Junior IT Administrators are crucial for maintaining day-to-day IT operations, providing timely assistance to users, and supporting the broader IT team in implementing and troubleshooting technology solutions. They often serve as the first point of contact for IT-related issues, helping to resolve problems quickly and effectively.
What does a Junior IT Administrator do?
A Junior IT Administrator performs a variety of tasks to support and maintain IT infrastructure. Their responsibilities include providing technical support to end-users by troubleshooting hardware, software, and network issues; installing, configuring, and updating software applications and operating systems; assisting with the management of user accounts, permissions, and access controls; performing routine maintenance on IT equipment, such as computers, servers, and printers; monitoring system performance and responding to alerts or incidents; documenting IT procedures, issues, and resolutions for future reference; and collaborating with senior IT staff on projects like system upgrades, security implementations, and network expansions. They ensure that IT systems run smoothly and help minimize disruptions to business operations.
Job Overview
Entry-level IT Administrator position responsible for maintaining and supporting our organization's technology infrastructure. This role provides technical assistance to end-users, manages hardware/software systems, and ensures the smooth operation of IT services across the company. The ideal candidate will demonstrate strong problem-solving skills and a passion for technology while supporting our US-based operations.
Junior IT Administrator responsibilities include:
1. Provide first-line technical support to end-users via help desk ticketing system, phone, and in-person
2. Install, configure, and maintain desktop hardware, software, and peripheral devices
3. Troubleshoot and resolve hardware, software, and network connectivity issues
4. Manage user accounts and permissions in Active Directory and Office 365 environments
5. Perform routine system maintenance, updates, and backups
6. Document IT procedures, configurations, and troubleshooting steps
7. Assist with network infrastructure maintenance including switches, routers, and wireless access points
8. Support video conferencing systems and meeting room technology
9. Monitor system performance and respond to security alerts
10. Maintain inventory of IT equipment and software licenses
1. Associate's degree in Information Technology, Computer Science, or related field (or equivalent technical certification)
2. 1-2 years of experience in IT support or system administration role
3. Proficiency with Windows 10/11 and macOS operating systems
4. Experience with Microsoft Office 365 administration and support
5. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs)
6. Strong troubleshooting and problem-solving skills
7. Excellent customer service and communication skills
8. Ability to lift up to 50 pounds of computer equipment
9. US work authorization and ability to work onsite during business hours
Preferred Qualifications
1. Bachelor's degree in Information Technology or related field
2. CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate certification
3. Experience with PowerShell scripting for automation tasks
4. Knowledge of cybersecurity best practices and endpoint protection solutions
5. Familiarity with cloud services (Azure, AWS) and virtualization technologies (VMware, Hyper-V)
6. Experience supporting mobile devices (iOS, Android) in enterprise environments
7. Previous experience in regulated industries (finance, healthcare, government)
8. Understanding of ITIL framework and service management principles
Bonus Skills
1. Experience with Linux server administration
2. Knowledge of regulatory compliance requirements (HIPAA, PCI DSS, SOX)
3. Programming/scripting skills (Python, JavaScript, or Bash)
4. Experience with MDM solutions (Intune, Jamf, MobileIron)
5. VoIP system administration experience
6. Database management skills (SQL Server, MySQL)
7. Project management experience or certification
8. Bilingual skills (Spanish) for supporting diverse user base
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