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IT Operations Manager job description
An IT Operations Manager oversees the daily infrastructure and technical support functions of an organization, ensuring system reliability and performance. This role is critical for maintaining operational efficiency, minimizing downtime, and aligning IT services with business objectives to drive productivity and growth.
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What is a IT Operations Manager?
An IT Operations Manager is a leadership role responsible for managing the IT infrastructure, support teams, and operational processes that keep an organization's technology systems running smoothly. This position involves ensuring the availability, performance, and security of IT services while coordinating with other departments to support business needs. IT Operations Managers typically work in various industries, including technology, finance, healthcare, and retail, and play a key role in maintaining the stability and scalability of IT environments.
What does a IT Operations Manager do?
An IT Operations Manager oversees the maintenance and monitoring of IT systems, including servers, networks, and cloud services, to ensure high availability and performance. They manage IT support teams, handle incident response and problem resolution, and implement IT policies and procedures for security and compliance. Additionally, they collaborate with other departments to plan and execute IT projects, optimize operational costs, and ensure that IT infrastructure supports business goals effectively.
Job Overview
The IT Operations Manager is responsible for overseeing the day-to-day technology infrastructure and operations, ensuring system reliability, security, and performance. This role manages IT support teams, implements operational procedures, and aligns technology services with business objectives while maintaining 24/7 system availability.
IT Operations Manager responsibilities include:
1. Manage and monitor all installed systems and infrastructure
2. Oversee IT help desk support and incident management processes
3. Implement and maintain ITIL-based service management framework
4. Ensure system security through proper controls and compliance measures
5. Manage cloud infrastructure (AWS/Azure) and on-premise data centers
6. Develop and maintain disaster recovery and business continuity plans
7. Optimize IT operations through automation and process improvement
8. Manage vendor relationships and technology procurement
9. Monitor system performance and implement capacity planning
10. Lead IT infrastructure projects and technology refresh cycles
1. Bachelor's degree in Computer Science, Information Technology, or related field
2. 7+ years of IT operations experience with 3+ years in management role
3. Proven experience with cloud platforms (AWS, Azure, or GCP)
4. Strong knowledge of network infrastructure and security protocols
5. Experience with ITIL framework and service management tools
6. Proficiency in system monitoring and automation tools
7. Budget management and vendor negotiation experience
8. Excellent problem-solving and team leadership skills
Preferred Qualifications
1. Master's degree in Technology Management or MBA
2. ITIL Foundation or similar certification
3. Experience with DevOps practices and CI/CD pipelines
4. Knowledge of cybersecurity frameworks (NIST, ISO 27001)
5. Project management certification (PMP, Agile/Scrum)
6. Experience in regulated industries ( healthcare, finance)
7. Background in cloud migration and digital transformation projects
Bonus Skills
1. AWS Certified Solutions Architect or Azure equivalent
2. CISSP or other security certifications
3. Python or PowerShell scripting automation skills
4. Containerization experience (Docker, Kubernetes)
5. Infrastructure as Code (Terraform, CloudFormation)
6. Experience with SIEM tools and security operations
7. Multi-cloud management expertise
8. IT financial management and ROI analysis capabilities
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