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IT Coordinator job description
An IT Coordinator is a technology professional responsible for managing and maintaining an organization's computer systems and networks, ensuring they operate efficiently and securely. This role is vital for supporting day-to-day business operations by providing reliable technical infrastructure and troubleshooting assistance to keep the company running smoothly.
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What is a IT Coordinator?
An IT Coordinator is a key support role within an organization's technology department, acting as a central point for managing IT systems, coordinating technical projects, and facilitating communication between IT teams and other departments. They ensure that technology resources are properly maintained, updated, and aligned with the company's operational needs. This position requires a blend of technical expertise and organizational skills to handle everything from hardware and software management to user support and system documentation.
What does a IT Coordinator do?
An IT Coordinator performs a variety of tasks to support and optimize an organization's IT infrastructure. Their responsibilities include installing and configuring hardware and software, monitoring system performance, troubleshooting technical issues, and providing end-user support. They also manage IT inventory, coordinate with vendors for equipment and services, and assist in implementing IT policies and security measures. Additionally, IT Coordinators often help with training staff on new technologies and ensuring compliance with data protection regulations.
Job Overview
The IT Coordinator plays a critical role in maintaining our organization's technological infrastructure and providing technical support to ensure seamless operations. This position serves as the primary point of contact for all IT-related issues, coordinating with internal teams and external vendors to implement and maintain systems that support business objectives. The ideal candidate will bridge technical expertise with practical problem-solving to enhance our technological capabilities.
IT Coordinator responsibilities include:
1. Provide first-line technical support and troubleshooting for hardware, software, and network issues
2. Manage user account provisioning, access permissions, and system security protocols
3. Coordinate with external IT vendors for system maintenance, upgrades, and emergency repairs
4. Maintain inventory of all IT equipment, software licenses, and technology assets
5. Implement and enforce IT policies, procedures, and best practices across the organization
6. Assist in the deployment and configuration of new hardware and software solutions
7. Conduct regular system backups and ensure data integrity and disaster recovery readiness
8. Provide basic training and documentation to staff on IT systems and applications
9. Monitor system performance and implement optimization measures
10. Manage IT procurement processes and maintain technology budget tracking
1. Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
2. 2+ years of experience in IT support or coordination role
3. Proficiency in Windows and macOS operating systems
4. Experience with Microsoft 365 administration and support
5. Strong knowledge of network fundamentals (TCP/IP, DNS, DHCP, VPN)
6. Excellent troubleshooting and problem-solving skills
7. Demonstrated ability to manage multiple priorities and meet deadlines
8. Effective communication skills for both technical and non-technical audiences
9. Experience with help desk ticketing systems and IT documentation
10. Ability to lift up to 50 pounds of computer equipment
Preferred Qualifications
1. Bachelor's degree in Information Technology or related field
2. CompTIA A+, Network+, or Microsoft certifications
3. Experience with cloud services (Azure, AWS) administration
4. Knowledge of cybersecurity best practices and threat mitigation
5. Experience with mobile device management (MDM) solutions
6. Previous experience in coordinating IT projects
7. Familiarity with VoIP phone systems and unified communications
8. Experience in developing and delivering IT training materials
9. Knowledge of ITIL framework and service management principles
10. Experience with remote support tools and techniques
Bonus Skills
1. Scripting skills (PowerShell, Python, or Bash)
2. Experience with database management systems
3. Knowledge of virtualization technologies (VMware, Hyper-V)
4. Cybersecurity certification (Security+, CISSP, or equivalent)
5. Experience with project management methodologies
6. Familiarity with compliance frameworks (HIPAA, PCI DSS, GDPR)
7. Advanced network configuration and troubleshooting skills
8. Experience with enterprise backup solutions
9. Knowledge of web server administration
10. Bilingual communication skills
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