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Computer Technician job description
A Computer Technician is responsible for installing, maintaining, and troubleshooting computer hardware, software, and network systems to ensure optimal performance and minimal downtime for organizations.
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What is a Computer Technician?
A Computer Technician is an IT professional who specializes in the setup, maintenance, and repair of computer systems, peripherals, and network infrastructure. They possess technical expertise across hardware components, operating systems, and software applications, serving as the frontline support for resolving technology issues in business environments. These professionals combine problem-solving skills with hands-on technical knowledge to keep computer systems running efficiently and securely.
What does a Computer Technician do?
Computer Technicians perform hardware installations and upgrades, including replacing components like hard drives, memory, and power supplies. They diagnose and resolve software issues, configure operating systems, and install necessary applications. Additionally, they provide technical support to end-users, set up and maintain network connections, and implement data backup and recovery procedures. Many technicians also document maintenance activities, manage inventory of equipment, and ensure systems comply with security protocols.
Job Overview
A Computer Technician is responsible for installing, maintaining, and troubleshooting computer hardware, software, and network systems. This role requires strong technical expertise to ensure optimal performance and minimal downtime for end-users in various business environments across the United States.
Computer Technician responsibilities include:
1. Diagnose and resolve hardware and software issues on desktops, laptops, and peripherals
2. Install and configure operating systems (Windows, macOS) and business applications
3. Perform routine maintenance and system updates to ensure security compliance
4. Troubleshoot network connectivity issues including LAN/WAN and Wi-Fi problems
5. Provide technical support to end-users through ticketing systems and remote assistance tools
6. Set up and maintain user accounts and permissions in Active Directory
7. Document technical procedures and maintain inventory of computer equipment
8. Collaborate with IT team to implement cybersecurity measures and data protection protocols
1. CompTIA A+ certification or equivalent technical certification
2. 2+ years of hands-on experience in computer repair and technical support
3. Proficiency in Windows and macOS operating systems
4. Strong knowledge of hardware components and peripheral devices
5. Experience with ticketing systems (ServiceNow, Jira, or similar)
6. Excellent troubleshooting and problem-solving skills
7. Ability to lift 50 pounds of computer equipment
8. Valid driver's license for on-site service calls
Preferred Qualifications
1. Associate's or Bachelor's degree in Computer Science or related field
2. CompTIA Network+ or Security+ certification
3. Experience with mobile device management (MDM) solutions
4. Knowledge of basic scripting (PowerShell, Bash)
5. Previous experience in corporate IT environment
6. Familiarity with cloud services (Microsoft 365, Google Workspace)
7. Experience with VoIP systems and video conferencing equipment
Bonus Skills
1. CompTIA Server+ or Cisco CCNA certification
2. Experience with Linux operating systems
3. Knowledge of data recovery techniques and tools
4. Familiarity with ITIL framework and best practices
5. Bilingual skills (Spanish/English) for diverse user support
6. Experience with virtualization technologies (VMware, Hyper-V)
7. Background in cybersecurity threat detection and response
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