A Senior People Operations Manager is a strategic HR leader responsible for optimizing the entire employee lifecycle experience, from onboarding to offboarding, while ensuring operational excellence and compliance. This role drives organizational effectiveness by implementing scalable people processes, enhancing employee engagement, and aligning HR initiatives with business objectives to foster a high-performance culture.
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What is a Senior People Operations Manager?
A Senior People Operations Manager is an experienced human resources professional who oversees the strategic and operational aspects of employee-related functions within an organization. This role focuses on creating efficient, scalable, and employee-centric processes that support the entire workforce. Unlike traditional HR managers who may focus more on administrative tasks, a Senior People Operations Manager takes a data-driven approach to improve workplace culture, enhance employee satisfaction, and ensure compliance with labor laws. They act as a bridge between leadership and employees, ensuring that people strategies align with business goals while maintaining a positive and productive work environment.
What does a Senior People Operations Manager do?
A Senior People Operations Manager designs and implements people strategies that optimize employee performance and organizational efficiency. They manage key HR functions such as talent acquisition, onboarding, performance management, compensation and benefits, employee relations, and offboarding. This includes developing and enforcing HR policies, ensuring legal compliance, and handling complex employee issues. They analyze HR metrics to identify trends and make data-driven recommendations for improving workplace culture and operational processes. Additionally, they lead HR projects, collaborate with senior leadership to align people strategies with business objectives, and mentor junior HR staff. Their goal is to create a seamless and positive employee experience while driving organizational success.
Job Overview
The Senior People Operations Manager will lead and optimize all aspects of our employee lifecycle operations, ensuring seamless HR service delivery and exceptional employee experiences. This strategic role requires expertise in HR systems, process improvement, compliance, and data-driven decision making to support organizational growth and enhance our workplace culture.
Senior People Operations Manager responsibilities include:
1. Oversee end-to-end employee lifecycle processes including onboarding, transitions, and offboarding
2. Manage and optimize HRIS systems (Workday, ADP, or similar platforms) for maximum efficiency
3. Develop and implement people operations policies and procedures aligned with US labor laws
4. Lead payroll coordination and benefits administration for US-based employees
5. Analyze HR metrics and generate reports to inform strategic decision-making
6. Ensure compliance with federal and state employment regulations (FLSA, FMLA, ADA, EEO)
7. Manage employee data integrity and privacy protection measures
8. Streamline HR processes through automation and technology solutions
9. Lead cross-functional projects to improve employee experience and operational excellence
10. Mentor and develop junior HR operations team members
1. Bachelor's degree in Human Resources, Business Administration, or related field
2. 7+ years of progressive HR operations experience with at least 3 years in a leadership role
3. Extensive knowledge of US employment laws and compliance requirements
4. Proven expertise with HRIS systems implementation and optimization
5. Strong experience in process improvement and operational excellence methodologies
6. Demonstrated ability to handle confidential information with discretion
7. Excellent analytical skills with experience in HR metrics and reporting
8. SHRM-CP or PHR certification
9. Experience managing multi-state HR operations and compliance
Preferred Qualifications
1. Master's degree in HR Management or MBA
2. Experience in high-growth technology or startup environments
3. Workday or similar enterprise HRIS certification
4. Experience with international HR operations
5. Background in change management and organizational development
6. Proven track record in scaling HR operations for rapidly growing organizations
7. Experience with HR analytics tools and dashboard creation
8. SHRM-SCP or SPHR certification
Bonus Skills
1. Six Sigma or Lean certification for process optimization
2. Experience with HR technology implementation and integration projects
3. Proficiency in advanced Excel and data visualization tools
4. Background in compensation analysis and salary benchmarking
5. Knowledge of California-specific employment regulations
6. Experience with employee engagement survey implementation and analysis
7. Multilingual capabilities (Spanish preferred)
8. Experience in mergers and acquisitions HR integration
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