A People Operations Specialist is a strategic HR professional who focuses on optimizing employee experience and organizational effectiveness throughout the entire employee lifecycle. This role drives business success by ensuring that people processes, systems, and policies align with company goals while fostering an engaging and productive work environment.
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What is a People Operations Specialist?
A People Operations Specialist is a modern HR professional who takes a strategic, data-driven approach to managing employee-related processes and systems. Unlike traditional HR roles that may focus primarily on administrative tasks, this position emphasizes improving the overall employee experience, optimizing workflows, and implementing technology solutions that support both the workforce and organizational objectives. They serve as a bridge between employees and management, ensuring that people-related strategies directly contribute to business success while maintaining compliance with employment laws and regulations.
What does a People Operations Specialist do?
People Operations Specialists manage the entire employee lifecycle from onboarding to offboarding, including processing new hires, conducting orientation sessions, and handling exit interviews. They administer benefits programs, maintain HR databases, and ensure accurate employee records while managing compliance with federal and state employment regulations. These specialists develop and implement employee engagement initiatives, conduct surveys, and analyze feedback to improve workplace culture and retention. They also serve as the first point of contact for employee inquiries regarding policies, benefits, and workplace issues, while continuously optimizing HR processes through technology solutions and best practices to enhance operational efficiency.
Job Overview
The People Operations Specialist is responsible for optimizing HR processes and systems to enhance employee experience and organizational efficiency. This role serves as a strategic partner in implementing people-centric programs, managing HR technology, and ensuring compliance with US employment laws while fostering a positive workplace culture.
People Operations Specialist responsibilities include:
1. Administer end-to-end employee lifecycle processes including onboarding, transfers, and offboarding
2. Manage HRIS (Workday, ADP, or BambooHR) maintenance and data integrity audits
3. Process multi-state payroll and benefits administration across US jurisdictions
4. Ensure compliance with federal regulations (FLSA, FMLA, ADA, EEO) and state-specific employment laws
5. Develop and implement employee engagement initiatives and recognition programs
6. Handle employee relations matters and conduct confidential investigations
7. Generate HR analytics and metrics reports for leadership decision-making
8. Manage leave administration and accommodation requests under US labor guidelines
9. Optimize HR processes through automation and technology solutions
10. Serve as primary point of contact for employee inquiries regarding policies and procedures
1. Bachelor's degree in Human Resources, Business Administration, or related field
2. 3+ years of hands-on experience in HR operations or generalist role
3. Demonstrated expertise in US employment law compliance (multi-state experience preferred)
4. Proficiency in HRIS systems (Workday, ADP Workforce Now, or similar platforms)
5. Strong knowledge of payroll processing and benefits administration
6. Experience with employee data management and reporting analytics
7. Excellent understanding of HR process optimization and documentation
8. PHR or SHRM-CP certification (or obtained within 6 months of hire)
Preferred Qualifications
1. Experience in tech or high-growth startup environments
2. Multi-state payroll and compliance experience (California, New York, Texas jurisdictions)
3. Workday or similar enterprise HRIS implementation experience
4. Background in HR project management and process improvement
5. Experience with HR analytics tools (Tableau, Power BI, or similar)
6. Knowledge of international expansion considerations for US-based companies
7. Experience supporting organizations of 500+ employees
Bonus Skills
1. Advanced Excel skills (pivot tables, VLOOKUP, macros)
2. Experience with HR automation tools (ServiceNow, Zapier, or similar)
3. Change management certification (Prosci or similar)
4. bilingual capabilities (Spanish preferred)
5. Experience with immigration processes (H-1B, L-1, TN visas)
6. Background in mergers and acquisitions HR integration
7. Knowledge of OSHA compliance and workplace safety protocols
8. Experience with equity administration and stock plan management
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