HR Operations Manager job description

An HR Operations Manager oversees the daily administrative functions of the human resources department, ensuring efficient and compliant HR service delivery. This role is critical for maintaining organizational effectiveness by streamlining HR processes, managing employee data systems, and ensuring legal compliance across all people operations.

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What is a HR Operations Manager?

An HR Operations Manager is a strategic professional who manages the administrative, compliance, and operational aspects of the human resources function. This role serves as the backbone of HR service delivery, focusing on process efficiency, data integrity, and system management. They ensure that HR operations align with business objectives while maintaining compliance with federal, state, and local employment laws. The position requires a unique blend of technical HR knowledge, analytical skills, and leadership capabilities to optimize people operations and support organizational growth.

What does a HR Operations Manager do?

HR Operations Managers oversee the entire employee lifecycle administration, from onboarding to offboarding processes. They manage HR information systems (HRIS), ensure data accuracy and security, and implement process improvements for greater efficiency. These professionals develop and enforce HR policies while maintaining compliance with employment laws and regulations. They typically manage HR reporting and analytics, oversee benefits administration, and handle employee relations issues related to operational matters. Additionally, they lead HR projects, manage vendor relationships, and ensure seamless delivery of HR services across the organization.

Job Overview

The HR Operations Manager is responsible for overseeing and optimizing all human resources operational functions to ensure efficiency, compliance, and exceptional employee experience. This role serves as the cornerstone of HR service delivery, managing day-to-day operations, HR systems, compliance programs, and process improvements while partnering with HR leadership to implement strategic initiatives across the organization.

HR Operations Manager responsibilities include:

1. Manage and optimize HRIS systems (Workday, SAP SuccessFactors, or Oracle HCM) for data integrity and process efficiency 2. Oversee end-to-end employee lifecycle processes from onboarding to offboarding 3. Ensure compliance with federal and state employment regulations (FLSA, FMLA, ADA, EEO) 4. Lead payroll coordination and benefits administration with finance and external vendors 5. Develop and maintain HR metrics dashboards for leadership reporting 6. Implement and improve HR processes through automation and technology solutions 7. Manage HR documentation, policy updates, and employee handbook maintenance 8. Resolve complex employee inquiries and escalations through case management system 9. Coordinate annual processes including performance reviews, compensation cycles, and open enrollment 10. Supervise HR operations team members and provide professional development
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Must-Have Requirements

1. Bachelor's degree in Human Resources, Business Administration, or related field 2. 5+ years of progressive HR operations experience with 2+ years in management role 3. Extensive knowledge of US employment laws and compliance requirements 4. Proven experience with HRIS systems and HR technology implementations 5. Strong analytical skills with experience in HR metrics and reporting 6. Demonstrated process improvement and project management capabilities 7. Experience managing payroll processes and benefits administration 8. Supervisory experience with team leadership and development skills

Preferred Qualifications

1. Master's degree in Human Resources or MBA 2. HR certification (SHRM-SCP, SPHR, or HRIP) 3. Experience in multi-state operations and compliance 4. Background in companies with 1,000+ employees 5. Change management certification (Prosci or similar) 6. Experience with HR technology transformation projects 7. Knowledge of international HR operations for global organizations 8. Experience in regulated industries (healthcare, finance, or government contracting)

Bonus Skills

1. Six Sigma or Lean certification for process optimization 2. Advanced Excel skills and HR analytics certification 3. Experience with Workday implementation or certification 4. Bilingual capabilities (Spanish preferred) 5. Advanced degree in Labor Relations or Employment Law 6. Experience with HR shared services model implementation 7. Knowledge of AI and automation tools for HR processes 8. Previous experience in HR consulting or advisory roles

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