The Head of HR Operations is a senior leadership role responsible for overseeing all aspects of human resources operational functions, ensuring efficient and effective HR service delivery across the organization. This position drives strategic value by optimizing HR processes, implementing technology solutions, and ensuring compliance, ultimately enhancing employee experience and supporting business objectives through scalable and standardized HR operations.
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What is a Head of HR Operations?
A Head of HR Operations is a strategic leadership position within the human resources department that focuses on managing and optimizing the core operational functions of HR. This role is responsible for ensuring that HR services are delivered efficiently, accurately, and in compliance with legal requirements. The Head of HR Operations typically oversees areas such as HR information systems (HRIS), payroll, benefits administration, employee data management, compliance reporting, and process improvement initiatives. This position serves as a critical link between strategic HR planning and day-to-day operational execution, ensuring that HR processes support organizational goals while maintaining high standards of service delivery and data integrity.
What does a Head of HR Operations do?
A Head of HR Operations manages and optimizes all HR operational functions to ensure efficient service delivery and compliance. They oversee HR technology systems, including HRIS implementation and optimization, to streamline processes and improve data accuracy. They lead payroll and benefits administration, ensuring timely and accurate processing while managing vendor relationships. They develop and enforce HR policies and procedures, maintaining compliance with federal, state, and local regulations. They analyze HR metrics and data to identify trends, drive process improvements, and support strategic decision-making. They manage a team of HR operations specialists, providing guidance and development opportunities. They implement continuous improvement initiatives to enhance HR service delivery and employee experience. They collaborate with other HR leaders to align operations with overall HR strategy and business objectives.
Job Overview
The Head of HR Operations is a strategic leadership role responsible for overseeing all aspects of HR operations, including payroll, benefits administration, HRIS management, compliance, and process optimization. This position ensures seamless delivery of HR services across the organization while driving operational excellence and implementing best practices in human resources management.
Head of HR Operations responsibilities include:
1. Lead and manage the HR operations team to ensure accurate and timely processing of payroll, benefits, and employee data management
2. Oversee HRIS implementation, maintenance, and optimization to support data-driven decision making
3. Ensure compliance with federal, state, and local employment laws and regulations (FLSA, FMLA, ADA, EEO)
4. Develop and implement standardized HR processes and procedures across all US locations
5. Manage vendor relationships for HR systems, benefits providers, and other third-party services
6. Analyze HR metrics and generate reports for senior leadership on key operational indicators
7. Lead annual benefits open enrollment process and manage employee benefits programs
8. Implement continuous improvement initiatives to enhance HR service delivery and employee experience
9. Oversee employee onboarding and offboarding processes to ensure compliance and positive experience
10. Manage budget for HR operations and identify cost-saving opportunities
1. Bachelor's degree in Human Resources, Business Administration, or related field
2. 10+ years of progressive HR experience with at least 5 years in HR operations leadership role
3. Extensive knowledge of US employment laws and regulations (federal and multi-state)
4. Proven experience with HRIS systems (Workday, SAP SuccessFactors, or Oracle HCM)
5. Strong expertise in payroll processing and benefits administration
6. Demonstrated experience in process improvement and operational excellence
7. Leadership experience managing teams of 5+ HR professionals
8. Excellent analytical and problem-solving skills with HR metrics expertise
9. Experience with HR compliance audits and risk management
Preferred Qualifications
1. Master's degree in HR Management or MBA
2. HR certification (SHRM-SCP or SPHR)
3. Experience in multi-state operations with 1000+ employees
4. Background in both corporate and high-growth startup environments
5. Experience with HR technology implementation and system migrations
6. Change management certification or proven change leadership experience
7. Global HR operations experience
8. Background in regulated industries (healthcare, financial services, or government contracting)
Bonus Skills
1. Six Sigma or Lean certification
2. Project Management Professional (PMP) certification
3. Advanced data analytics and visualization skills (Tableau, Power BI)
4. Experience with AI and automation in HR processes
5. Multi-lingual capabilities (Spanish preferred)
6. M&A integration experience
7. Public company HR operations experience
8. Advanced Excel and HR analytics modeling skills
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