Waiter/Waitress job description

A Waiter/Waitress is a front-line hospitality professional responsible for delivering exceptional dining experiences to restaurant guests through attentive service, accurate order taking, and efficient food and beverage delivery. This role is critical to a restaurant's success as waitstaff directly influence customer satisfaction, repeat business, and overall reputation by creating positive guest interactions that drive revenue and build brand loyalty.

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What is a Waiter/Waitress?

A Waiter or Waitress is a service professional in the food and beverage industry who acts as the primary point of contact between a restaurant and its guests. They are responsible for ensuring patrons have an enjoyable dining experience by providing attentive, friendly, and efficient service. Waitstaff possess strong communication skills, product knowledge, and the ability to multitask in fast-paced environments. They represent the establishment's brand and play a crucial role in shaping customer perceptions and satisfaction.

What does a Waiter/Waitress do?

Waiters and Waitresses perform a wide range of duties to ensure smooth restaurant operations and excellent guest experiences. They greet customers, present menus, answer questions about food and beverages, take accurate orders, and relay them to the kitchen staff. They serve food and drinks, check on guest satisfaction throughout the meal, and process payments. Additionally, they maintain clean dining areas, set up tables, and may handle basic food preparation tasks. Their role requires balancing multiple tables simultaneously while providing personalized service to each guest.

Job Overview

Seeking enthusiastic and customer-focused Waiters/Waitresses to join our dynamic restaurant team. This role is essential for delivering exceptional dining experiences through attentive service, menu expertise, and genuine hospitality. The ideal candidate will thrive in fast-paced environments, demonstrate excellent communication skills, and maintain high standards of service that keep guests returning.

Waiter/Waitress responsibilities include:

1. Greet guests promptly, present menus, and explain daily specials 2. Take accurate food and beverage orders using POS systems 3. Serve meals and drinks according to established service standards 4. Monitor table turnover and manage section efficiency 5. Process payments and handle cash transactions accurately 6. Maintain clean and organized work stations and dining areas 7. Collaborate with kitchen staff to ensure timely order delivery 8. Address guest concerns promptly and escalate issues when necessary 9. Upsell premium menu items and promote restaurant promotions 10. Maintain comprehensive knowledge of menu ingredients and preparation methods
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Must-Have Requirements

1. Minimum 1 year experience in food service or hospitality role 2. Valid food handler's certification (state-specific) 3. Ability to stand/walk for extended periods and lift 25+ pounds 4. Basic math skills for handling payments and making change 5. Professional appearance and demeanor 6. Availability to work evenings, weekends, and holidays 7. Legal authorization to work in the United States

Preferred Qualifications

1. 2+ years experience in full-service restaurant environment 2. Experience with Toast, Square, or similar POS systems 3. Wine and cocktail knowledge 4. Previous fine dining or upscale casual experience 5. TIPS or alcohol service certification 6. Bilingual abilities (Spanish preferred) 7. Experience with reservation systems like OpenTable

Bonus Skills

1. Certified Sommelier or mixology training 2. Knowledge of dietary restrictions and allergy protocols 3. Experience handling large parties and private events 4. Previous team leadership or training experience 5. Food safety manager certification 6. Familiarity with inventory management systems 7. Experience in high-volume establishments (300+ covers per shift)

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