A Room Attendant is responsible for maintaining clean and welcoming guest rooms to ensure a positive guest experience. This role is essential for upholding the hotel's reputation for cleanliness and comfort, directly impacting guest satisfaction and repeat business.
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What is a Room Attendant?
A Room Attendant, commonly known as a hotel housekeeper, is a hospitality professional dedicated to maintaining the cleanliness, order, and overall appeal of guest rooms in hotels, resorts, or other lodging establishments. They play a crucial role in creating a comfortable and hygienic environment for guests, ensuring that each room meets the property's standards before check-in. Room Attendants work as part of the housekeeping team, often collaborating with supervisors and other staff to achieve efficiency and consistency. Their attention to detail and commitment to service contribute significantly to the guest's overall impression of the property, making them a key component of the hospitality industry.
What does a Room Attendant do?
Room Attendants perform a variety of tasks to prepare and maintain guest rooms. Their primary duties include cleaning and sanitizing bathrooms, changing bed linens, vacuuming carpets, dusting furniture, and restocking amenities such as towels, toiletries, and coffee supplies. They also inspect rooms for any maintenance issues or lost items, reporting them to the appropriate departments. Additionally, Room Attendants may handle guest requests, such as providing extra pillows or addressing specific cleanliness concerns. They adhere to safety protocols, including the proper use of cleaning chemicals and equipment, to ensure a safe environment for both guests and themselves. Efficiency and time management are essential, as they often need to complete multiple rooms within a shift while maintaining high standards of quality.
Job Overview
A Room Attendant is responsible for maintaining cleanliness and overall appearance of guest rooms and common areas in hospitality establishments. This role requires attention to detail, efficiency, and dedication to providing exceptional guest experiences through meticulous room preparation and maintenance.
Room Attendant responsibilities include:
1. Clean and sanitize guest rooms, bathrooms, and common areas according to established standards
2. Change bed linens, make beds, and replace towels and amenities
3. Dust furniture, vacuum carpets, and mop floors
4. Restock room supplies including toiletries, coffee, and literature
5. Report maintenance issues, damages, or safety hazards to management
6. Maintain cleaning cart organization and supply inventory
7. Respond to guest requests promptly and courteously
8. Ensure lost and found items are properly documented and turned in
9. Follow all safety protocols and sanitation guidelines
10. Maintain confidentiality of guest information and security of rooms
1. High school diploma or equivalent
2. Ability to lift 25-30 pounds and stand for extended periods
3. Basic English communication skills
4. Reliability and strong work ethic
5. Attention to detail and time management skills
6. Flexibility to work weekends, holidays, and varying shifts
7. No prior experience required - willing to train motivated candidates
8. Ability to pass background check
9. Understanding of basic cleaning techniques and products
Preferred Qualifications
1. 6+ months experience in hotel housekeeping or commercial cleaning
2. Knowledge of OSHA safety standards and procedures
3. Experience with hotel property management systems (PMS)
4. Bilingual abilities (Spanish/English)
5. Previous customer service experience
6. Certification in hospitality or housekeeping training programs
7. Familiarity with eco-friendly cleaning products and practices
8. Ability to work efficiently in fast-paced environments
Bonus Skills
1. Experience with deep cleaning procedures and special projects
2. Knowledge of stain removal techniques for various surfaces
3. Ability to train new team members
4. Understanding of inventory management systems
5. CPR/First Aid certification
6. Experience handling special guest requests and VIP preparations
7. Knowledge of ADA room requirements and accessibility standards
8. Familiarity with luxury hotel standards and protocols
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