An Order Entry specialist is responsible for accurately inputting and processing customer orders into the company's system, ensuring all details are correct and complete. This role is vital for maintaining efficient operations, reducing errors, and enhancing customer satisfaction by ensuring timely and accurate order fulfillment.
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What is a Order Entry?
An Order Entry specialist is a professional who handles the critical task of entering and managing customer orders within a company's database or order management system. They ensure that all order information, such as product details, quantities, pricing, and shipping instructions, is accurately recorded and processed. This position requires strong attention to detail, organizational skills, and proficiency with relevant software tools to support smooth business operations and reliable order processing.
What does a Order Entry do?
An Order Entry specialist performs a range of duties to manage customer orders effectively. They receive order requests through various channels, such as email, phone, or electronic systems, and enter them accurately into the company's order management software. They verify order details for completeness and correctness, resolve any discrepancies by communicating with customers or internal teams, and update order statuses as needed. Additionally, they may generate order confirmations, track inventory levels, and collaborate with shipping and logistics departments to ensure timely delivery. Their work helps minimize errors, improve efficiency, and maintain high levels of customer satisfaction.
Job Overview
The Order Entry Specialist is responsible for accurately processing customer orders and maintaining order management systems. This role serves as a critical link between sales, customer service, and fulfillment teams, ensuring timely and precise order processing for both B2B and B2C customers across various industries in the US market.
Order Entry responsibilities include:
1. Process customer orders through ERP systems (SAP, Oracle, or similar) with 99.9% accuracy
2. Verify customer information, pricing, product availability, and shipping details
3. Coordinate with sales representatives to resolve order discrepancies and special requests
4. Maintain real-time order tracking and status updates in the order management system
5. Generate daily order reports and process documentation for audit compliance
6. Handle order modifications, cancellations, and returns according to company policies
7. Collaborate with warehouse and logistics teams to ensure timely order fulfillment
1. 2+ years of order entry or data entry experience in US-based companies
2. High school diploma or equivalent required
3. Proficiency with order management systems and Microsoft Office Suite
4. 10-key by touch proficiency with minimum 8,000 KPH
5. Ability to process 50+ orders per hour with 99% accuracy
6. Strong attention to detail and numerical accuracy
7. Excellent written and verbal communication skills
Preferred Qualifications
1. Associate's degree in Business Administration or related field
2. Experience with SAP, Oracle NetSuite, or Salesforce CRM
3. Knowledge of EDI (Electronic Data Interchange) systems
4. Previous experience in manufacturing, distribution, or retail industries
5. Understanding of US shipping carriers and logistics (UPS, FedEx, USPS)
6. Bilingual skills (Spanish/English) for customer communication
7. Experience with high-volume order processing (200+ orders daily)
Bonus Skills
1. Certification in order management or supply chain processes
2. Advanced Excel skills (pivot tables, VLOOKUP, macros)
3. Experience with automated order processing systems
4. Knowledge of inventory management principles
5. Understanding of basic accounting principles related to order processing
6. Experience with cross-functional team collaboration tools (Slack, Teams)
7. Quality assurance or audit experience in order processing
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