A Housekeeping Supervisor oversees the daily operations of cleaning and maintenance staff to ensure exceptional cleanliness standards and guest satisfaction. This role is critical for maintaining the property's reputation, operational efficiency, and creating a positive first impression that directly impacts customer retention and revenue.
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What is a Housekeeping Supervisor?
A Housekeeping Supervisor is a leadership position within the hospitality or facilities management industry responsible for managing the cleaning staff and ensuring all assigned areas meet established standards of cleanliness, order, and safety. They serve as the vital link between housekeeping attendants and upper management, translating quality standards into actionable tasks for their team. This role requires a blend of hands-on cleaning knowledge, staff management skills, and meticulous attention to detail to uphold the property's image and ensure a comfortable, hygienic environment for guests or occupants.
What does a Housekeeping Supervisor do?
A Housekeeping Supervisor performs a wide range of operational and managerial duties. Their primary responsibility is to assign daily cleaning tasks to room attendants and inspect guest rooms, public areas, and back-of-house spaces to ensure they meet quality standards. They manage inventory of cleaning supplies and linens, placing orders as needed to avoid shortages. They also train new hires on proper cleaning procedures, safety protocols, and the use of equipment. Furthermore, they handle guest complaints or requests related to housekeeping services, report maintenance issues, and complete necessary administrative paperwork like staffing schedules and performance reports.
Job Overview
The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department, ensuring all guest rooms and public areas meet the highest standards of cleanliness and presentation. This role involves training and supervising housekeeping staff, managing inventory and supplies, and maintaining compliance with health and safety regulations. The ideal candidate will have strong leadership skills, attention to detail, and a commitment to delivering exceptional guest experiences in the hospitality industry.
Housekeeping Supervisor responsibilities include:
1. Supervise and coordinate daily activities of housekeeping staff, including room attendants, housemen, and laundry personnel.
2. Inspect guest rooms, suites, and public areas to ensure they meet established cleanliness and maintenance standards.
3. Train new hires on proper cleaning techniques, safety procedures, and use of cleaning equipment and chemicals.
4. Manage inventory of cleaning supplies, linens, and amenities, placing orders as needed to maintain adequate stock levels.
5. Handle guest complaints and requests related to housekeeping services promptly and professionally.
6. Schedule staff shifts and assign duties to ensure efficient coverage and timely completion of tasks.
7. Conduct regular performance evaluations and provide feedback to team members to improve productivity and quality.
8. Ensure compliance with OSHA standards and hotel safety protocols to maintain a safe working environment.
9. Collaborate with maintenance department to report and follow up on repair needs in guest rooms and public areas.
10. Prepare and submit daily reports on room status, occupancy, and housekeeping productivity to management.
1. Minimum 2 years of experience in housekeeping operations within the hospitality industry.
2. Proven supervisory or team leadership experience with ability to manage 10+ staff members.
3. Comprehensive knowledge of cleaning techniques, chemical handling, and sanitation standards.
4. Strong organizational skills with ability to manage multiple priorities in fast-paced environment.
5. Excellent communication and interpersonal skills for effective team management and guest interaction.
6. Ability to work flexible hours including weekends, holidays, and occasional evenings.
7. Physical stamina to stand, walk, and bend for extended periods and lift up to 30 pounds.
8. High school diploma or equivalent required.
Preferred Qualifications
1. Associate's or Bachelor's degree in Hospitality Management or related field.
2. 3+ years of housekeeping supervisory experience in hotel or resort setting.
3. Experience with housekeeping management software (e.g., Opera, HotSOS, or similar systems).
4. Bilingual abilities (Spanish/English) for diverse workforce communication.
5. Certification in hospitality or housekeeping management (e.g., CHHE, CHS).
6. Experience in luxury hotel or branded hotel chain environment.
7. Knowledge of eco-friendly cleaning practices and sustainability initiatives.
8. Previous experience in unionized hospitality environments.
Bonus Skills
1. OSHA 10 or 30-hour General Industry certification.
2. Certified Executive Housekeeper (CEH) designation from IEHA.
3. Experience implementing housekeeping training programs and quality assurance systems.
4. Proficiency in budget management and cost control measures for housekeeping operations.
5. Strong problem-solving skills with track record of improving guest satisfaction scores.
6. Experience with deep cleaning programs and preventive maintenance scheduling.
7. Knowledge of ADA requirements and accessibility standards for guest rooms.
8. Experience in managing housekeeping operations during hotel renovations or openings.
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