A Hotel Maintenance Manager oversees all physical operations and maintenance activities within a hotel property, ensuring optimal functionality of facilities and equipment while providing a safe and comfortable environment for guests and staff.
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What is a Hotel Maintenance Manager?
A Hotel Maintenance Manager is a key leadership role responsible for maintaining the physical integrity and operational efficiency of a hotel property. This professional oversees all maintenance operations, including preventive maintenance programs, repairs, and renovations to ensure all facilities meet quality standards and comply with safety regulations. They manage a team of maintenance technicians and coordinate with other departments to address operational needs promptly. The role requires strong technical knowledge across various building systems (HVAC, plumbing, electrical), excellent problem-solving skills, and the ability to manage budgets and vendor relationships effectively.
What does a Hotel Maintenance Manager do?
Hotel Maintenance Managers perform comprehensive facility management duties including conducting regular inspections of all hotel areas, identifying maintenance needs, and prioritizing repair work. They develop and implement preventive maintenance schedules for mechanical systems, guest rooms, and public spaces. Their responsibilities include managing maintenance staff, coordinating with housekeeping on room readiness, responding to emergency maintenance requests, and overseeing renovation projects. They also maintain inventory of supplies and equipment, ensure compliance with health and safety standards, and manage relationships with external contractors and vendors for specialized services.
Job Overview
The Hotel Maintenance Manager is responsible for overseeing all aspects of property maintenance, facility operations, and preventative maintenance programs to ensure optimal guest experience and property functionality. This role manages maintenance staff, coordinates with department heads, and maintains compliance with all safety and regulatory standards while controlling operational budgets.
Hotel Maintenance Manager responsibilities include:
1. Supervise and coordinate daily activities of maintenance team including technicians, groundskeepers, and contractors
2. Implement and manage comprehensive preventative maintenance programs for HVAC, plumbing, electrical, and building systems
3. Conduct regular property inspections to identify maintenance needs and ensure quality standards
4. Manage work order system prioritizing emergency repairs and guest-related maintenance requests
5. Coordinate with housekeeping and front office departments to address maintenance issues affecting guest rooms
6. Maintain inventory of maintenance supplies, equipment, and parts within budget constraints
7. Ensure compliance with OSHA, EPA, and local safety regulations throughout all maintenance operations
8. Oversee pool maintenance, water chemistry, and safety compliance according to health department standards
9. Coordinate vendor relationships for specialized repairs and capital improvement projects
10. Develop and implement energy conservation programs to reduce operational costs
1. 5+ years of maintenance experience in hospitality industry with 2+ years in supervisory role
2. Comprehensive knowledge of HVAC, electrical, plumbing, and building systems maintenance
3. EPA Universal Certification for refrigerant handling
4. Proven ability to manage maintenance budgets and control operational costs
5. Strong knowledge of OSHA safety standards and compliance requirements
6. Excellent troubleshooting and problem-solving skills for emergency situations
7. Valid driver's license and clean driving record
8. Ability to work flexible hours including weekends and on-call emergencies
9. Physical capability to perform maintenance tasks including lifting 50+ pounds and working at heights
Preferred Qualifications
1. Associate's or Bachelor's degree in Facilities Management, Engineering, or related field
2. CPO (Certified Pool Operator) certification
3. Experience with hotel property management systems (PMS) and maintenance software
4. Background in luxury or boutique hotel maintenance operations
5. Knowledge of energy management systems and sustainability practices
6. Experience managing capital improvement projects and renovation work
7. Bilingual skills (Spanish/English) for team communication
8. Familiarity with ADA compliance requirements for hospitality properties
Bonus Skills
1. Professional Engineering (PE) license or stationary engineer certification
2. Experience with building automation systems (BAS) and smart hotel technology
3. Certified Facility Manager (CFM) or similar professional certification
4. Knowledge of historic property preservation and maintenance techniques
5. Experience implementing green initiatives and sustainability programs
6. Background in crisis management and emergency response planning
7. Expertise in specialized systems such as kitchen equipment, laundry facilities, or elevators
8. Strong vendor negotiation skills and established contractor relationships
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