Hotel Front Desk Agent job description

What is a Hotel Front Desk Agent?

A Hotel Front Desk Agent is a hospitality professional who manages the front desk operations of a hotel, resort, or accommodation facility. They are responsible for greeting guests, processing reservations, and addressing inquiries with professionalism and efficiency. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Front Desk Agents often serve as the face of the hotel, making them essential to guest satisfaction and overall reputation.

What does a Hotel Front Desk Agent do?

Hotel Front Desk Agents perform a variety of duties to ensure guest satisfaction and operational efficiency. They check guests in and out, assign rooms, and process payments accurately. Additionally, they handle guest requests, such as providing information about hotel amenities, local attractions, and transportation options. They also manage phone calls, respond to emails, and coordinate with other hotel departments like housekeeping and maintenance. In cases of issues or complaints, they work to resolve problems promptly to maintain a positive guest experience. Their role is vital for maintaining day-to-day hotel functions and upholding service standards.

Job Overview

The Hotel Front Desk Agent serves as the first point of contact for guests, providing exceptional customer service and ensuring a seamless check-in/check-out experience. This role requires handling reservations, addressing guest inquiries, and maintaining accurate guest records while representing the hotel's brand standards.

Hotel Front Desk Agent responsibilities include:

Must-Have Requirements

Preferred Qualifications

Bonus Skills