What is a Greeter?
A Greeter is a front-line hospitality professional who serves as the welcoming face of an establishment, such as a restaurant, hotel, retail store, or event venue. Their primary function is to make guests feel valued and comfortable from the moment they arrive. Greeters play a key role in customer service by providing a friendly and approachable presence, often answering basic questions, directing guests to the appropriate areas, and managing initial inquiries. In many settings, they also help manage foot traffic, especially during peak hours, to ensure a smooth flow and reduce wait times. The position requires strong interpersonal skills, a positive attitude, and the ability to handle a variety of customer interactions with professionalism and warmth.
What does a Greeter do?
A Greeter performs several key duties to ensure guests have a positive experience. They warmly welcome customers as they enter the establishment, often with a smile and a friendly greeting. They may assist with directing guests to seating areas, restrooms, or specific departments, depending on the venue. Greeters also provide basic information, such as answering questions about services, hours of operation, or ongoing promotions. In some cases, they manage waiting lists or queues, notify guests when their table or turn is ready, and handle light administrative tasks like counting the number of visitors. Additionally, Greeters may assist with security by monitoring entrances and ensuring only authorized individuals enter certain areas. Their overall goal is to create a welcoming atmosphere and facilitate a seamless customer journey from entry onward.
Job Overview
A Greeter serves as the first point of contact for guests, customers, or visitors, providing a warm and welcoming atmosphere. This role is essential in creating positive first impressions and ensuring a smooth entry experience across various establishments including retail stores, restaurants, hotels, and corporate offices in the US.
Greeter responsibilities include:
