A Cafe Manager oversees daily operations of a coffee shop, ensuring exceptional customer service and efficient workflow. This role is vital for driving revenue growth, maintaining brand standards, and creating a welcoming environment that keeps customers returning.
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What is a Cafe Manager?
A Cafe Manager is a professional responsible for the overall operation and success of a coffee shop or café. They lead the team, manage finances, ensure product quality, and uphold the establishment's reputation. This role requires a blend of business acumen, leadership skills, and a passion for hospitality, making the Cafe Manager the key driver of both customer satisfaction and profitability.
What does a Cafe Manager do?
A Cafe Manager performs a wide range of duties to ensure the café runs smoothly and successfully. They hire, train, and supervise staff, creating schedules and fostering a positive work environment. They manage inventory, order supplies, and control costs to maintain budget targets. Additionally, they handle customer service issues, implement marketing strategies to attract business, and ensure compliance with health and safety regulations. Ultimately, they are responsible for the daily operations and financial performance of the café.
Job Overview
We are seeking an experienced Cafe Manager to oversee daily operations of our bustling cafe. The ideal candidate will be responsible for delivering exceptional customer experiences, managing staff, controlling inventory, and driving profitability while maintaining our establishment's high standards for quality and service.
Cafe Manager responsibilities include:
1. Manage daily cafe operations including opening/closing procedures
2. Train, schedule, and supervise cafe staff (baristas, servers, kitchen personnel)
3. Maintain inventory levels and place orders for coffee, food supplies, and equipment
4. Ensure consistent quality of coffee beverages and food items
5. Handle customer complaints and service recovery situations
6. Implement health and safety protocols according to local regulations
7. Monitor financial performance including P&L, labor costs, and food costs
8. Develop and execute local marketing initiatives to drive customer traffic
9. Maintain equipment functionality and coordinate repairs with vendors
10. Conduct regular staff meetings and performance evaluations
1. 3+ years of cafe or restaurant management experience
2. Proven track record of managing teams of 5+ employees
3. Comprehensive knowledge of coffee brewing methods and beverage preparation
4. Food safety certification (ServSafe or equivalent)
5. Strong financial acumen with experience managing budgets up to $500K annually
6. Excellent customer service and conflict resolution skills
7. Availability to work flexible hours including weekends and holidays
8. Experience with POS systems and inventory management software
9. Ability to lift 50 lbs and stand for extended periods
Preferred Qualifications
1. Bachelor's degree in Hospitality Management or Business Administration
2. Experience with specialty coffee roasting and sourcing
3. Background in developing seasonal menus and specialty drinks
4. Previous experience with cafe opening/launch operations
5. Bilingual skills (Spanish preferred)
6. Experience with loyalty programs and customer retention strategies
7. Knowledge of local health department regulations and compliance
8. Barista competition experience or specialty coffee certifications
Bonus Skills
1. SCAA or SCAE certification
2. Experience with social media marketing and digital promotions
3. Barista training certification
4. Knowledge of alternative brewing methods (pour-over, siphon, cold brew)
5. Experience with catering operations and off-site events
6. Relationships with local coffee suppliers and vendors
7. Experience implementing sustainability practices in food service
8. Background in coffee roasting or green coffee purchasing
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