An Assistant Property Manager supports the day-to-day operations of residential or commercial properties, ensuring tenant satisfaction and property maintenance. This role is vital for maintaining high occupancy rates, preserving property value, and delivering exceptional customer service, directly contributing to the property's financial success and reputation.
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What is a Assistant Property Manager?
An Assistant Property Manager is a professional who assists in managing the operational, administrative, and customer service aspects of rental properties, such as apartment complexes, office buildings, or retail spaces. They work under the supervision of a Property Manager to ensure smooth daily operations, tenant relations, and property upkeep. This role is essential in the real estate industry for maintaining tenant satisfaction, optimizing occupancy rates, and supporting the overall financial performance of the property.
What does a Assistant Property Manager do?
An Assistant Property Manager handles a variety of tasks to support property management, including assisting with tenant communications, processing lease applications, coordinating maintenance requests, and conducting property inspections. They also help with rent collection, lease renewals, marketing vacant units, and maintaining accurate records. Additionally, they address tenant inquiries and concerns, enforce property rules, and assist in budgeting and financial reporting. Their duties ensure the property remains well-maintained, tenants are happy, and operations run efficiently.
Job Overview
The Assistant Property Manager supports the Property Manager in all aspects of commercial or residential property operations, including tenant relations, lease administration, maintenance coordination, and financial performance. This role requires strong organizational skills, customer service excellence, and operational efficiency to maintain high tenant satisfaction and property value.
1. Conduct property inspections and coordinate maintenance/repair work orders
2. Process tenant applications, lease agreements, and renewals
3. Collect rent payments and manage accounts receivable
4. Respond to tenant inquiries and resolve complaints promptly
5. Assist with budget preparation and expense tracking
6. Coordinate vendor services and contractor assignments
7. Maintain accurate tenant and property records in Yardi or similar PMS
8. Prepare regular operational reports for property management review
9. Implement property marketing and leasing strategies
10. Ensure compliance with building codes and safety regulations
1. 2+ years property management experience (residential/commercial)
2. Proficiency with property management software (Yardi, AppFolio, or MRI)
3. Strong knowledge of lease agreements and landlord-tenant laws
4. Excellent communication and customer service skills
5. Basic financial literacy (rent collection, budgeting, expense tracking)
6. High school diploma or equivalent
7. Valid driver's license and reliable transportation
Preferred Qualifications
1. Bachelor's degree in Real Estate, Business Administration, or related field
2. CAM or RPA certification
3. Experience with commercial property management
4. Fair Housing Act certification
5. Bilingual skills (Spanish/English)
6. Experience with maintenance coordination and vendor management
7. Knowledge of local market trends and property values
Bonus Skills
1. Experience with property marketing and vacancy reduction strategies
2. Advanced Yardi or AppFolio software expertise
3. LEED Green Associate certification
4. Experience with property renovation/improvement projects
5. Strong network of local vendors and contractors
6. Knowledge of energy efficiency and sustainability practices
7. Experience handling eviction proceedings and legal compliance
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