Healthcare job descriptions

What is a Patient Coordinator?

A Patient Coordinator is a healthcare professional responsible for managing patient interactions and administrative processes within medical facilities. They act as a liaison between patients, doctors, and other staff, ensuring that care delivery is organized and patient-centered. This role requires strong communication skills, empathy, and attention to detail to support both clinical operations and patient needs effectively.

What does a Patient Coordinator do?

Patient Coordinators handle a variety of tasks to support patient care and clinic efficiency. They schedule appointments, manage patient records, verify insurance information, and address patient inquiries. Additionally, they assist with billing processes, coordinate follow-up care, and ensure compliance with healthcare regulations. Their work helps maintain a positive patient experience and contributes to the smooth functioning of medical practices.

Job Overview

The Patient Coordinator serves as the primary point of contact for patients, ensuring seamless coordination of healthcare services. This role involves managing patient scheduling, facilitating communication between patients and medical staff, and maintaining accurate patient records to optimize the patient experience throughout their healthcare journey.

Patient Coordinator responsibilities include:

1. Schedule and confirm patient appointments, procedures, and follow-up visits using EHR systems like Epic or Cerner 2. Verify patient insurance coverage and obtain necessary authorizations for treatments 3. Collect and update patient demographic information and medical history with 99% accuracy 4. Coordinate patient care across multiple departments and specialty clinics 5. Process patient referrals and maintain referral tracking systems 6. Handle patient inquiries and resolve scheduling conflicts within 24 hours 7. Prepare patient charts and ensure all necessary documentation is complete before appointments 8. Facilitate communication between patients, physicians, and administrative staff 9. Maintain compliance with HIPAA regulations and patient confidentiality standards 10. Process patient co-payments and outstanding balances according to clinic policies

Must-Have Requirements

1. High school diploma or GED equivalent 2. Minimum 2 years of experience in healthcare administration or patient services 3. Proficiency in electronic health record (EHR) systems and Microsoft Office Suite 4. Demonstrated knowledge of medical terminology and insurance verification processes 5. Excellent communication and customer service skills with patient satisfaction track record 6. Ability to handle sensitive patient information with discretion and maintain HIPAA compliance 7. Strong organizational skills with ability to manage multiple tasks simultaneously 8. Experience scheduling appointments in fast-paced medical environment

Preferred Qualifications

1. Associate's or Bachelor's degree in Healthcare Administration or related field 2. 3+ years of experience in specialty medical practices (oncology, cardiology, or orthopedics) 3. Certification as Medical Assistant or Patient Care Coordinator 4. Bilingual proficiency in Spanish or other commonly spoken languages in patient population 5. Experience with insurance pre-authorizations and referral management systems 6. Knowledge of Medicare/Medicaid guidelines and commercial insurance protocols 7. Previous experience in patient navigation or care coordination programs 8. Familiarity with medical billing codes and charge capture processes

Bonus Skills

1. Certified Patient Care Coordinator (CPCC) or Certified Medical Administrative Assistant (CMAA) 2. Experience with practice management software implementation or optimization 3. Background in patient satisfaction improvement initiatives with measurable results 4. Training and mentoring experience for new patient service staff members 5. Crisis management skills for handling emergency scheduling situations 6. Advanced proficiency in multiple EHR systems with system migration experience 7. Community health outreach program participation 8. Quality improvement project leadership in patient access metrics

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Patient Coordinator Job Description