Medical Office Manager job description

A Medical Office Manager oversees the daily administrative and operational functions of a healthcare facility, ensuring smooth workflow and compliance with healthcare regulations. This role is vital for maintaining efficient patient care delivery, optimizing office productivity, and supporting the financial health of the practice.

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What is a Medical Office Manager?

A Medical Office Manager is a healthcare administration professional responsible for managing the non-clinical operations of a medical practice, clinic, or healthcare facility. They serve as the backbone of the office, handling administrative tasks, staff supervision, and regulatory compliance to create a seamless environment for both patients and healthcare providers. This role requires a blend of leadership, organizational, and industry-specific knowledge to ensure the practice runs efficiently and effectively.

What does a Medical Office Manager do?

A Medical Office Manager performs a wide range of duties to keep the medical office running smoothly. They manage daily operations, including scheduling, patient registration, and billing processes. They supervise administrative staff, providing training and guidance to ensure high-quality service. Additionally, they handle financial tasks like budgeting, payroll, and accounts receivable, while also ensuring compliance with healthcare laws such as HIPAA. They may also oversee inventory of medical supplies, coordinate with healthcare providers, and implement office policies to improve efficiency and patient satisfaction.

Job Overview

The Medical Office Manager oversees daily operations of a healthcare facility, ensuring efficient patient care delivery, regulatory compliance, and financial performance. This role requires strong leadership in managing administrative staff, optimizing workflows, and maintaining high standards of patient satisfaction while adhering to HIPAA and other healthcare regulations.

Medical Office Manager responsibilities include:

1. Manage front office operations including patient scheduling, registration, and billing processes 2. Supervise administrative staff through training, performance evaluations, and workload distribution 3. Ensure strict compliance with HIPAA regulations and maintain patient confidentiality protocols 4. Oversee accounts receivable/payable, insurance verification, and revenue cycle management 5. Implement and optimize electronic health record (EHR) systems and practice management software 6. Develop and monitor key performance indicators for operational efficiency and patient satisfaction 7. Coordinate with physicians and clinical staff to streamline patient flow and service delivery 8. Manage facility maintenance, medical supplies inventory, and equipment procurement 9. Handle patient complaints and resolve service issues promptly and professionally 10. Prepare operational reports and present to practice owners or governing board
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Must-Have Requirements

1. Bachelor's degree in Healthcare Administration, Business Administration, or related field 2. Minimum 5 years of medical office management experience in US healthcare setting 3. Proven expertise in medical billing, coding (CPT/ICD-10), and insurance claims processing 4. Comprehensive knowledge of HIPAA compliance requirements and OSHA regulations 5. Experience with EHR systems (e.g., Epic, Cerner, Allscripts) and practice management software 6. Strong financial management skills including budgeting, revenue cycle management, and financial reporting 7. Demonstrated leadership ability with staff supervision and team development experience 8. Excellent communication and conflict resolution skills in patient-facing environments

Preferred Qualifications

1. Master's degree in Healthcare Administration or Business Administration 2. Certification as Certified Medical Manager (CMM) or Certified Physician Practice Manager (CPPM) 3. Experience in multi-physician practice or outpatient clinic management 4. Background in specific medical specialties (e.g., cardiology, orthopedics, primary care) 5. Knowledge of value-based care models and quality improvement initiatives 6. Experience with Medicare/Medicaid billing regulations and compliance programs 7. Previous work in accredited healthcare facilities (Joint Commission, AAAHC) 8. Bilingual skills in Spanish or other languages common in local patient demographics

Bonus Skills

1. Proficiency in data analytics and healthcare metrics reporting tools 2. Experience implementing telemedicine platforms and digital health solutions 3. Knowledge of population health management strategies 4. Experience with healthcare marketing and patient retention programs 5. Training in lean healthcare or process improvement methodologies 6. Background in healthcare IT systems integration and interoperability 7. Familiarity with MACRA/MIPS reporting requirements 8. Established relationships with local healthcare providers and insurance networks

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