A Design Operations Manager optimizes design team workflows and processes to maximize efficiency and output quality, serving as a critical force multiplier that enables design organizations to scale effectively while maintaining creative excellence and strategic alignment.
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What is a Design Operations Manager?
A Design Operations Manager is a strategic role that focuses on optimizing the people, processes, and tools within a design organization. This professional acts as the operational backbone for design teams, implementing systems and workflows that enhance productivity, collaboration, and quality. They bridge the gap between creative execution and business objectives, ensuring that design resources are allocated effectively and that projects are delivered on time and within scope. Essentially, they create the infrastructure that allows designers to focus on what they do best: designing.
What does a Design Operations Manager do?
Design Operations Managers oversee the end-to-end operational aspects of a design team. They establish and refine design processes, manage project timelines and budgets, and implement tools and software that streamline workflows. They also handle resource allocation, ensuring that the right designers are assigned to appropriate projects based on skills and availability. Additionally, they facilitate cross-functional collaboration between design, product, engineering, and marketing teams. Another key responsibility includes measuring and reporting on design team performance through metrics like velocity, quality, and impact. They may also manage vendor relationships, oversee design system maintenance, and contribute to hiring and onboarding new design talent.
Job Overview
The Design Operations Manager will optimize our design team's workflows, tools, and processes to enhance collaboration, efficiency, and output quality. This role serves as the critical bridge between design, product, engineering, and business stakeholders, ensuring our design organization scales effectively and delivers exceptional user experiences. Based in the US, this position requires deep understanding of modern design practices in tech-driven environments.
1. Establish and maintain design systems, component libraries, and documentation standards
2. Manage design tool stack (Figma, Sketch, Adobe Creative Suite, prototyping tools) and software licenses
3. Develop and implement scalable workflows for design reviews, feedback cycles, and handoff processes
4. Track and report on design team performance metrics, velocity, and project capacity
5. Facilitate cross-functional collaboration between design, product management, and engineering teams
6. Onboard and train new designers on team processes, tools, and best practices
7. Manage design vendor relationships and external resource allocation
8. Organize and lead design team rituals, workshops, and knowledge sharing sessions
1. 5+ years of experience in design operations, production management, or similar role
2. Expertise with design tools including Figma, Sketch, Adobe Creative Suite, and prototyping tools
3. Proven experience building and maintaining design systems in enterprise environments
4. Strong understanding of product development lifecycle and agile methodologies
5. Experience with project management tools (JIRA, Asana, Trello) and workflow optimization
6. Excellent communication and facilitation skills with cross-functional teams
7. US work authorization and ability to work in fast-paced tech environment
Preferred Qualifications
1. Bachelor's degree in Design, Business, or related field
2. Experience in SaaS or technology companies with distributed teams
3. Background in UX/UI design or design leadership roles
4. Certification in project management (PMP, Scrum Master, etc.)
5. Experience with design analytics and measurement tools
6. Knowledge of accessibility standards and inclusive design practices
7. Experience managing design budgets and resource planning
Bonus Skills
1. Programming skills (HTML/CSS, JavaScript) for prototyping
2. Experience with design thinking workshops and facilitation
3. Knowledge of legal and compliance requirements for design assets
4. Multilingual capabilities for global team coordination
5. Experience with 3D design tools or AR/VR prototyping
6. Background in change management or organizational design
7. Portfolio demonstrating operational improvements and impact metrics
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