Service Writer job description

What is a Service Writer?

A Service Writer, also known as a Service Advisor, is a professional in the automotive repair industry who serves as the primary point of contact between customers and the service department. They assess vehicle issues, recommend necessary repairs or maintenance, and provide cost estimates while ensuring excellent customer service. This position requires strong communication skills, technical knowledge of automotive systems, and the ability to build trust with clients.

What does a Service Writer do?

Service Writers greet customers, listen to their vehicle concerns, and document detailed repair orders. They consult with technicians to diagnose problems, prepare accurate cost estimates, and explain recommended services to customers. Additionally, they manage appointment scheduling, maintain customer records, process payments, and follow up after service completion to ensure satisfaction. Their duties also include promoting additional services when appropriate and maintaining knowledge of manufacturer warranties and service promotions.

Job Overview

A Service Writer serves as the critical communication link between customers and automotive service departments, responsible for accurately documenting vehicle issues, creating repair orders, estimating costs and timeframes, and ensuring exceptional customer service throughout the repair process. This role requires strong technical knowledge, customer relationship skills, and administrative precision to maintain efficient service operations.

Service Writer responsibilities include:

Must-Have Requirements

Preferred Qualifications

Bonus Skills