Refrigeration Appliance Repair Service Technician job description
A Refrigeration Appliance Repair Service Technician specializes in diagnosing, repairing, and maintaining refrigeration equipment such as refrigerators, freezers, and ice makers, ensuring these essential appliances operate efficiently and reliably for both residential and commercial customers.
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What is a Refrigeration Appliance Repair Service Technician?
A Refrigeration Appliance Repair Service Technician is a skilled professional responsible for maintaining, troubleshooting, and repairing refrigeration units and appliances, including household refrigerators, commercial freezers, and ice machines. They play a critical role in ensuring food safety, energy efficiency, and customer satisfaction by keeping these appliances in optimal working condition. Technicians must be knowledgeable about refrigeration cycles, electrical systems, and EPA regulations regarding refrigerants.
What does a Refrigeration Appliance Repair Service Technician do?
Refrigeration Appliance Repair Service Technicians perform a range of tasks, including diagnosing mechanical and electrical issues, replacing faulty components such as compressors or thermostats, and testing systems for proper operation. They also conduct routine maintenance, handle refrigerant recovery and charging in compliance with environmental standards, and provide customers with advice on appliance care and energy efficiency. Additionally, they often manage service calls, maintain repair records, and ensure timely and cost-effective solutions to minimize downtime for clients.
Job Overview
As a Refrigeration Appliance Repair Service Technician, you will be responsible for diagnosing, troubleshooting, and repairing various refrigeration appliances including refrigerators, freezers, ice makers, and wine coolers in residential and commercial settings across the United States. This field-based role requires technical expertise, customer service excellence, and efficient problem-solving to ensure optimal appliance performance and customer satisfaction.
Refrigeration Appliance Repair Service Technician responsibilities include:
1. Perform diagnostic testing and troubleshooting of refrigeration systems using manifold gauges, multimeters, and leak detectors
2. Repair and replace defective components including compressors, evaporators, condensers, thermostats, and sealed systems
3. Conduct preventive maintenance services including coil cleaning, filter replacement, and system calibration
4. Handle EPA-regulated refrigerants (R-134a, R-404A, R-410A) following proper recovery and recycling protocols
5. Provide detailed service reports and documentation using mobile service management applications
6. Maintain service vehicle inventory, tools, and equipment according to company standards
7. Educate customers on proper appliance operation and maintenance practices
1. EPA Section 608 Universal Certification for refrigerant handling
2. 3+ years of hands-on experience repairing residential and commercial refrigeration appliances
3. Proficiency in using diagnostic tools including digital multimeters, manifold gauge sets, and vacuum pumps
4. Valid driver's license with clean driving record and ability to pass background check
5. Physical capability to lift 75+ pounds and work in various environmental conditions
6. Strong knowledge of electrical systems, refrigeration cycles, and component functionality
Preferred Qualifications
1. Associate degree or technical certification in HVAC/R or appliance repair
2. Manufacturer-specific certifications (Whirlpool, GE, Samsung, LG, etc.)
3. Experience with smart appliance diagnostics and connectivity systems
4. 5+ years of field service experience with proven customer satisfaction metrics
5. Knowledge of energy efficiency standards and ENERGY STAR requirements
6. Previous experience with service management software (ServiceTitan, Housecall Pro)
Bonus Skills
1. NATE (North American Technician Excellence) Certification
2. Welding and brazing skills for copper line repairs
3. Experience with commercial refrigeration systems (reach-ins, walk-ins, ice machines)
4. Bilingual communication skills (Spanish/English)
5. Advanced troubleshooting skills for electronic control boards and smart features
6. OSHA 10-hour safety certification
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