Patient Service Representative job description

What is a Patient Service Representative?

A Patient Service Representative is a healthcare administrative professional who serves as the primary point of contact for patients in medical facilities. They work at the front desk of hospitals, clinics, and medical offices, handling both administrative tasks and patient interactions. This role requires a unique blend of customer service skills and healthcare knowledge to ensure patients receive proper care from their initial contact through their entire visit. Patient Service Representatives are essential team members who contribute significantly to the patient experience and operational efficiency of healthcare organizations.

What does a Patient Service Representative do?

Patient Service Representatives perform a wide range of administrative and customer service duties. They greet patients, verify insurance coverage, schedule appointments, and collect co-payments. They maintain accurate patient records in electronic health systems and handle patient inquiries both in person and over the phone. Additionally, they coordinate with medical staff to ensure proper patient flow and may assist with basic administrative tasks like filing, faxing, and managing office supplies. Their role is crucial in creating an organized, welcoming environment for patients while supporting the clinical team's operations.

Job Overview

The Patient Service Representative serves as the first point of contact for patients, providing exceptional customer service and administrative support in a healthcare setting. This role requires a compassionate, organized professional who can efficiently manage patient interactions, scheduling, and administrative tasks while maintaining strict confidentiality and compliance with healthcare regulations.

Patient Service Representative responsibilities include:

Must-Have Requirements

Preferred Qualifications

Bonus Skills