A Bank Teller is a frontline financial service professional responsible for processing customer transactions accurately and efficiently, serving as the face of the banking institution and building trust through personalized customer interactions.
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What is a Bank Teller?
A Bank Teller is a customer-facing banking professional who handles routine financial transactions at a bank branch. They are typically the first point of contact for customers and play a crucial role in maintaining the bank's reputation for service excellence. Bank Tellers must possess strong numerical skills, attention to detail, and excellent interpersonal abilities to serve diverse customers effectively while adhering to strict security protocols and banking regulations.
What does a Bank Teller do?
Bank Tellers process various financial transactions including deposits, withdrawals, check cashing, and loan payments while maintaining accurate records. They handle cash drawers, balance daily transactions, and verify customer identification to prevent fraud. Additionally, they answer customer inquiries about bank products and services, refer customers to appropriate banking specialists, and promote basic financial products like savings accounts or certificates of deposit. Bank Tellers also perform administrative tasks such as processing mail transactions, handling safe deposit box access, and maintaining workstation security according to federal banking regulations.
Job Overview
A Bank Teller is the frontline representative of our financial institution, responsible for providing exceptional customer service while accurately processing financial transactions. This role requires strong numerical aptitude, attention to detail, and the ability to build rapport with diverse customers in a fast-paced banking environment.
Bank Teller responsibilities include:
1. Process customer deposits, withdrawals, transfers, and loan payments accurately
2. Balance cash drawer daily and maintain strict cash handling procedures
3. Identify customer needs and refer appropriate banking products and services
4. Verify customer identification and authenticate transactions to prevent fraud
5. Handle check cashing, money orders, cashier's checks, and foreign currency exchange
6. Maintain knowledge of current banking regulations and compliance requirements
7. Assist with ATM balancing and vault transactions as needed
8. Process night deposits and mail transactions
9. Provide account information and resolve basic customer inquiries
10. Cross-sell bank products and services based on customer needs
1. High school diploma or equivalent qualification
2. Minimum 6 months cash handling or customer service experience
3. Basic math skills and ability to balance transactions accurately
4. Strong verbal communication and interpersonal skills
5. Ability to pass background check and credit history review
6. Proficiency with basic computer systems and data entry
7. Availability to work weekends and flexible banking hours
8. Clean professional appearance and demeanor
9. Understanding of confidentiality and privacy regulations
10. Reliable transportation to maintain consistent attendance
Preferred Qualifications
1. Associate's degree in business, finance, or related field
2. 1+ years of banking or financial services experience
3. Previous experience with banking software systems (Jack Henry, Fiserv, etc.)
4. Bilingual skills in Spanish or other commonly spoken languages in the community
5. Notary Public certification
6. Experience with cross-selling financial products
7. Knowledge of anti-money laundering (AML) regulations
8. Cash vault or branch operations experience
9. Customer relationship management (CRM) system experience
10. Previous cash handling in retail or hospitality environments
Bonus Skills
1. Certified Bank Teller (CBT) designation
2. Experience with electronic banking systems and mobile deposits
3. Advanced product knowledge of mortgages, investments, or business banking
4. Fraud detection and prevention training certifications
5. Ability to train and mentor new teller staff
6. Experience handling large volume transactions ($10,000+ daily)
7. Knowledge of Check 21 and electronic check processing
8. Previous experience with ATM servicing and maintenance
9. Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
10. Community involvement or volunteer experience with financial literacy programs
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