Credential Specialist job description

A Credential Specialist is responsible for verifying and maintaining professional credentials and licenses for healthcare providers, ensuring all practitioners meet organizational and regulatory standards. This role is critical for maintaining compliance, reducing organizational risk, and ensuring the delivery of qualified patient care.

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What is a Credential Specialist?

A Credential Specialist is a healthcare administration professional who manages the verification process for medical staff credentials, including licenses, certifications, education, and work history. They serve as gatekeepers of quality assurance by ensuring all healthcare providers meet strict competency and legal requirements before granting practice privileges within a healthcare facility. Their work directly supports patient safety and organizational compliance with accrediting bodies like The Joint Commission.

What does a Credential Specialist do?

Credential Specialists collect and review applications from healthcare providers, verifying the authenticity of documents through primary source verification. They maintain detailed databases of credentialing statuses and expiration dates, coordinating with licensing boards and educational institutions. Additionally, they prepare credentialing files for committee review, manage renewal processes, and ensure continuous compliance with state and federal regulations. They also investigate any discrepancies in applications and serve as liaisons between medical staff and credentialing committees.

Job Overview

The Credential Specialist is responsible for managing and maintaining the credentialing and re-credentialing processes for healthcare providers, ensuring compliance with federal and state regulations, as well as accreditation standards. This role requires meticulous attention to detail, strong organizational skills, and comprehensive knowledge of credentialing procedures within the US healthcare system.

Credential Specialist responsibilities include:

1. Process initial credentialing and re-credentialing applications for physicians and allied health professionals 2. Verify provider credentials including education, training, licensure, and board certifications through primary sources 3. Maintain accurate provider data in credentialing database and ensure timely updates 4. Prepare and submit credentialing files to health plans, hospitals, and other healthcare entities 5. Monitor expirables including licenses, certifications, and malpractice insurance 6. Coordinate with National Practitioner Data Bank (NPDB) and other verification services 7. Ensure compliance with NCQA, Joint Commission, and CMS standards 8. Participate in committee meetings and prepare credentialing reports
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Must-Have Requirements

1. Minimum 2 years of credentialing experience in US healthcare setting 2. Certified Provider Credentialing Specialist (CPCS) certification or ability to obtain within 12 months 3. Thorough knowledge of NCQA standards and CMS requirements 4. Experience with CAQH ProView and PECOS systems 5. Proficiency in credentialing software (MSOW, CACTUS, or similar) 6. Strong understanding of medical staff bylaws and privileging processes 7. Excellent attention to detail and organizational skills 8. High school diploma or equivalent required

Preferred Qualifications

1. Bachelor's degree in healthcare administration or related field 2. CPCS or CPMSM certification already obtained 3. Experience with hospital credentialing and managed care organizations 4. Knowledge of state-specific credentialing requirements 5. Experience with credentialing audits and quality assurance processes 6. Background in multi-specialty medical group credentialing 7. Familiarity with telehealth credentialing requirements

Bonus Skills

1. Experience with credentialing automation tools and AI-based verification systems 2. Bilingual skills (Spanish/English) 3. Knowledge of provider enrollment processes with Medicare/Medicaid 4. Experience with credentialing for behavioral health providers 5. Understanding of value-based care credentialing requirements 6. Proficiency in data analytics and reporting for credentialing metrics 7. Experience with credentialing in multi-state healthcare systems

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