A City Carrier Assistant is an entry-level postal service position responsible for delivering mail and packages along designated urban routes, ensuring timely and accurate distribution while providing essential customer service. This role serves as the critical frontline connection between the postal service and the community, maintaining reliable mail delivery that supports both daily communications and local business operations.
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What is a City Carrier Assistant?
A City Carrier Assistant (CCA) is an entry-level position within the United States Postal Service (USPS) that supports mail delivery operations in urban areas. CCAs are non-career employees who work on a temporary basis, often serving as fill-ins for regular carriers or handling additional delivery routes during peak periods. This position serves as a pathway to potentially becoming a full-time career city carrier, offering valuable hands-on experience in postal operations, customer service, and route management while adhering to strict USPS safety and service standards.
What does a City Carrier Assistant do?
City Carrier Assistants perform a variety of essential mail delivery tasks, including sorting and preparing mail for their assigned routes, loading mail trucks, and delivering letters, packages, and periodicals to residential and business addresses. They follow established delivery sequences, obtain signatures for certified mail, and provide basic customer service such as accepting outgoing mail and addressing delivery questions. Additionally, CCAs may be required to work in various weather conditions, maintain accurate delivery records, and ensure the security of mail during transit. Their work directly contributes to the efficiency and reliability of postal services in urban communities.
Job Overview
The City Carrier Assistant (CCA) is an entry-level position within the United States Postal Service responsible for providing mail and package delivery services on assigned routes within a specific urban or suburban area. This role is critical to maintaining the USPS's commitment to timely and reliable delivery, serving as the frontline representative in communities across the nation. CCAs perform a variety of duties related to the delivery, collection, and transportation of mail, adapting to dynamic daily volumes and ensuring customer satisfaction.
City Carrier Assistant responsibilities include:
1. Deliver and collect mail on assigned routes in urban and suburban areas, adhering to established schedules and procedures.
2. Sort mail in delivery sequence for assigned routes using automated sorting equipment and manual methods.
3. Provide customer service by responding to inquiries, forwarding mail, and obtaining signatures for accountable mail (e.g., Certified Mail, Registered Mail).
4. Operate right-hand drive postal vehicles and other authorized vehicles in a safe manner, performing routine maintenance checks.
5. Utilize handheld scanners (MDDs) to scan packages and track deliveries, ensuring accurate delivery confirmation.
6. Maintain accurate records of deliveries, collections, and changes of address.
7. Perform physical duties including lifting and carrying mail sacks weighing up to 70 pounds.
8. Deliver packages of various sizes, including those requiring specific handling instructions.
1. Must be at least 18 years old at the time of appointment or 16 with a high school diploma.
2. Must be a U.S. citizen, permanent resident, or citizen of American Samoa or other U.S. territory.
3. Must have a valid state driver's license and a safe driving record for the past two years.
4. Ability to pass a criminal background check, drug screening, and medical assessment.
5. Must demonstrate the ability to perform essential job functions, including lifting mail sacks up to 70 lbs.
6. Must be available to work weekends, holidays, and hours beyond a regular schedule, including early mornings.
7. Basic ability to read, write, and speak English to understand instructions and communicate with customers.
Preferred Qualifications
1. Prior experience in delivery services, customer service, or a similar physically demanding role.
2. Experience operating right-hand drive vehicles or commercial delivery vehicles.
3. Familiarity with USPS operations, mail handling procedures, and postal regulations.
4. Established residency within the local commuting area of the assigned post office.
5. Military service experience with honorable discharge.
6. Demonstrated history of reliable attendance and strong work ethic in previous employment.
Bonus Skills
1. Bilingual skills, particularly in Spanish or other languages common in the local community.
2. Proficiency in using USPS-specific technology and handheld scanning devices (MDDs).
3. Existing knowledge of postal routes and geography within the assigned delivery area.
4. Certification or training in defensive driving or commercial vehicle operation.
5. Experience handling and delivering hazardous materials or other specialized mail categories.
6. Strong navigational skills using GPS and traditional map reading in urban environments.
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